Ai-Driven Quality & Improvement Manager, Contact Centres (New South Wales)

Ai-Driven Quality & Improvement Manager, Contact Centres (New South Wales)

04 Sep
|
Qantas Airways
|
New South Wales

04 Sep

Qantas Airways

New South Wales

Job Description
Qantas Airways is seeking a Manager Business Improvement - Contact Centres at our Mascot Head Office.
You will lead the CC&R; quality assurance program, using data and AI to identify risks, trends and opportunities across multi-channel customer interactions.
The role drives continuous improvement, partners with operational leaders to deliver customer-focused outcomes, and influences decisions to enhance quality and performance.

📌 Ai-Driven Quality & Improvement Manager, Contact Centres (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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