Job Description
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Advance Your Leadership Career in Luxury Hospitality
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Work with a great team in an exceptionally beautiful location
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Full-time role | Potential sponsorship chance
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We have an exciting opportunity for an experienced and service-focused Front Office Manager to lead the Front Office operation at our stunning Alamanda Palm Cove Hotel.
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Reporting to the General Manager, you will lead the Front Office team and take ownership of delivering exceptional guest experiences across every stage of the guest journey. This is a hands‐on leadership role suited to someone who enjoys developing people, improving service standards and creating memorable experiences for our guests.
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ABOUT THE ROLE:
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Lead and support the Front Office team to deliver exceptional guest experiences
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Oversee daily Front Office operations including arrivals, departures, reservations and guest enquiries
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Coach, develop and motivate team members to achieve high service standards
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Manage rosters, staffing requirements and day‐to‐day operational priorities
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Handle guest feedback, complaints and service recovery professionally and effectively
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Ensure smooth communication and collaboration across Front Office, Housekeeping and other operational departments
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Maintain strong knowledge of room rates, packages, hotel services and local experiences
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Monitor operational standards and identify opportunities to improve the guest journey
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Support recruitment, onboarding, training and performance development of Front Office team members
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Ensure hotel procedures, systems and service standards are consistently followed
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Support the General Manager with operational priorities and broader hotel initiatives as required
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ABOUT YOU:
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Previous experience in a Front Office Manager,



Assistant Front Office Manager or similar hotel leadership role
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Strong leadership skills with a genuine passion for developing people
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Demonstrated experience delivering exceptional guest service
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Excellent communication, organisation and problem-solving skills
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Confident handling guest concerns and service recovery
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Strong understanding of hotel Front Office operations and PMS systems
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Experience with RMS and Trust systems would be advantageous
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Ability to manage competing priorities in a fast‐paced hospitality environment
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Commercial awareness and a strong focus on operational performance
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A warm, professional and hands‐on leadership style
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Flexibility to work across the operational needs of the hotel
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Current Australian working rights, or eligibility for employer sponsorship where appropriate
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POTENTIAL SPONSORSHIP:
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Employer sponsorship may be considered for a suitably qualified and experienced candidate, subject to eligibility and business requirements.
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ABOUT US:
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Ranked among Australia's leading hotels, Alamanda Palm Cove offers a unique luxury beachfront experience with spacious suites, the LM Spa, Nu Nu Restaurant, beautiful wedding facilities and tropical gardens, all set in an exceptional location overlooking the Coral Sea.
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Lancemore Hotel Group
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Founded in ****, The Lancemore Group is a leading Australian boutique lifestyle hotel group.
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Our hotels offer boutique accommodation, conferences and meetings, weddings and events, wellness experiences and critically acclaimed restaurants
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We are proudly family owned and combine the scale of an established hotel group with the heart of a family company
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We believe in developing our people, creating career opportunities and empowering our teams to deliver outstanding guest experiences
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Our Values
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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

📌 Front Office Manager (Queensland)
🏢 Lancemore Group
📍 Queensland