Job Description
Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team!
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Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, cutting-edge, and collaborative work environment makes them an ideal place to grow your career.
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The Role:
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As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
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Your responsibilities include:
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Providing first-level technical support to end-users.
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Troubleshooting and resolving IT-related queries and issues.
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Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
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Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
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Documenting and tracking support requests.
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Collaborating with the IT team to find solutions.
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Your skills:
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A strong customer focus and a passion for helping others.
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Previous experience in a similar role.
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Basic knowledge of Microsoft 365 and Windows AD.
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Intermediate Level 1 ICT troubleshooting skills.
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Excellent communication and professional phone manners.
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The ability to prioritize tasks to meet SLAs.
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A desire to learn and grow into more senior roles.
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Strong documentation and independent work skills.
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Availability to work Monday - Friday, 8:30 am - 5 pm
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What's in it for you!
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Ongoing career development opportunities.
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A supportive and collaborative team environment.
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Competitive compensation package.
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Convenient location in Perth's Western suburbs.
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Important note:
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You must a a citizen or permanent resident to be considered for this role.

📌 Service Desk Analyst - Previous Msp Experience Essential (Perth)
🏢 Professional Search Group
📍 Perth