Cambridge| Hybird 4 days on site.
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We're working with a growing organisation that is looking for a2nd Line IT Support Engineerto join its internal IT team.
This is a outstanding opportunity for an experienced IT support professional who combines strong technical troubleshooting skills withexcellent communication and customer service.
A key part of the role will be supporting senior stakeholders and C-suite users, so the ability to communicate confidently, professionally and calmly when resolving IT issues is essential.
The RoleYou'll provide 2nd Line technical support across the business, taking ownership of escalated issues and ensuring users receive a high-quality IT experience.
You'll work across amixed Mac and Windows environment, supporting everything from day-to-day desktop issues through to networking, AV and endpoint management.
Your responsibilities will include:
Providing 2nd Line IT support across hardware, software and user issues.
SupportingWindows and macOSenvironments.
Troubleshooting laptops, desktops, peripherals and mobile devices.
Managing and supporting Apple devices usingJamf.
Supporting Microsoft technologies and general business applications.
Troubleshooting basicnetworking issues, including connectivity, Wi-Fi, DNS and DHCP.
Supporting meeting rooms, video conferencing andAV equipment.




Escalating more complex infrastructure or application issues where appropriate.
Managing tickets and ensuring incidents are resolved within agreed SLAs.
Supporting and troubleshooting issues forC-suite and senior stakeholders.
Assisting with IT projects, upgrades, deployments and improvements.
Maintaining clear and accurate technical documentation.
About YouWe're looking for someone who is technically capable but, just as importantly,excellent with people.
You'll need to be comfortable dealing directly with senior executives, explaining technical problems in straightforward language and remaining calm when dealing with urgent or high-profile issues.
You should have:
Proven experience in a2nd Line IT Support / IT Engineerposition.
Strong all-round IT support and troubleshooting skills.
Experience supportingboth Windows and Mac environments.
Practical experience withJamfand Apple device management.
Good understanding of basicnetworking principles.
Experience supportingAV and meeting room technology.
Excellent verbal and written communication skills.
A professional, customer-focused approach.
Strong troubleshooting and problem-solving abilities.
The confidence to work independently and take ownership of issues.
Experience supporting senior stakeholders or C-suite users would be highly advantageous.
#J-*****-Ljbffr

📌 It Support Engineer | Mac Os (Hobart)
🏢 So Code
📍 Hobart