Job Description
This is an on-site position across the Toowoomba region.
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We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast. If you're a people-leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.
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You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.
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Responsibilities
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Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
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Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
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Oversee service delivery, workflow and client experience across multiple locations
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Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
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Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
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Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
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Build strong relationships with Services Australia, local employers and community partners
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Identify operational risks, compliance issues and opportunities for continuous improvement
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Promote a values-driven culture grounded in Integrity, Compassion, Determination and Thriving Together
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Qualifications
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Experience managing teams or multiple sites
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Strong leadership capability with experience in coaching, performance management and operational delivery
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Commercial acumen and confidence managing budgets, forecasts and financial KPIs
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Strong stakeholder engagement skills, including working with Services Australia and community organisations
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Ability to work to KPIs and lead others to deliver high-quality outcomes
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A genuine belief in our purpose: connecting people and business so both can thrive
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A current driver's licence and reliable vehicle
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Employment Services Experience highly regarded
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Perks
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12 weeks Paid Parental Leave
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Leadership development & national career pathways across MedHealth
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Quarterly recognition programs & social events
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Employee Assistance Program (EAP) & wellbeing initiatives
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Fitness Passport
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Salary packaging & ability to purchase additional leave
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All the tools and tech you need to thrive
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Quarterly performance incentives
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No Weekends or Nights
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You are welcome here.
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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
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We are happy to adjust our recruitment process to support accessibility needs.

📌 Service Manager (Toowoomba)
🏢 Medhealth3
📍 Toowoomba