Job Description
Applications close: 20 Sep **** (Midnight Adelaide time)
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POSITION: Customer Experience Coordinator
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EMPLOYMENT: Full time (Fixed Term) – 7-day rotating roster during festival period
n SALARY:$68,042 per annum (pro rata), plus 12% superannuatio
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Education & Experience
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Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
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Experience leading teams of staff or volunteers in a fast-paced setting
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Familiarity with ticketing systems (Red61 or similar)
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Strong computer literacy across Microsoft Office, Google Suite and digital tools
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Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
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Understanding of, or willingness to develop, accessible and inclusive customer service practices
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Desirable:



Experience with rostering systems such as Employment Hero
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Desirable: Experience in an open-access arts festival
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Desirable: Experience supporting customers with accessibility or access needs
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Soft Skills & Personal Attributes
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Confident, positive leader who motivates teams and sets the tone on shift
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Calm under pressure with strong problem-solving skills
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Excellent communicator with customer-first mindset
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Organised and detail focused while managing multiple priorities
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Flexible, approachable and collaborative
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We strongly encourage applications from First Nations Peoples and welcome applications from those
frommarginalisedgroups.
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Due to the high volume of applications received we will only contact successful candidates.

📌 Customer Experience Coordinator (South Australia)
🏢 Adelaide Fringe
📍 South Australia