Job Description
Lead Daily Operations.
Support a High-Performing Team.
Deliver Exceptional Service.
We'relooking for anexperienced,motivatedandhands-onBranch Managerto lead one of our busy branches.
At Compass, no two days are the same.
One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilisation, solvingoperationalchallengesorplanningaheadto ensure the branch continues to deliver an exceptional customer experience.
You'llbe responsible forleading a high-performing team, drivingoperationalperformanceandcreating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.
Ourbranchesoperate7:00amto 9:00pm, seven days a week.
You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.
About Compass
Since ****, Compass has been the market leader in accident replacement vehicles.
Our mission is simple: Reduce the Inconveniencefor customers, clients, and each other.
We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion– to deliver outstanding service the waywe'dwant to be treated
Courage– to be empowered and make informed decisions
Can Do– a proactive mindset focused on solving problems and improving
Trust– to be counted on to do the right thing in all relationships
WhatYou'llBe Doing




AsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.
Your responsibilities will include:
Leading,coachinganddeveloping a high-performing team.
Creating apositive,accountableandcustomer-focused branch culture.
Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.
Supporting customers following a vehicle accident or breakdown, ensuring they receive an outstanding experience from first contact through to vehicle return.
Managing branch performance across key operational and customer service KPIs.
Coordinating fleetavailability,utilisationandvehicle movements to meet customer demand.
Planningstaffing,workloadsandresources to ensure smooth daily operations across extended trading hours.
Supporting,mentoringanddeveloping Branch Duty Supervisors, Customer Service Representatives and Drivers.
Building robust relationships with internal stakeholders,referralpartnersandcustomers.
Driving a culture of continuous improvementbyidentifyingopportunitiesto improve customer outcomes,operationalefficiencyandteam performance.
Taking ownership of Workplace Health and Safety (WHS)



within the branch by promoting a strong safetyculture,maintainingcomplianceandensuring hazards, incidents and corrective actions are managed effectively.
Maintaininghigh standardsof compliance,vehiclepresentationandbranch housekeeping.
Completingreporting,administrationandbranch documentation accurately and on time.
Leading by example and stepping in wherever needed to support the team during busy periods.
WhatYou'llBring
Previousexperience leading or managing a team in a customer-focused operational environment.
Strong leadership skills with the ability to coach, motivate and develop others.
Excellent communication and relationship-building skills.
Strong organisational and time management skills with the ability to manage competing priorities.
A proactive approach with excellent problem-solving and decision-making skills.
Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.
High levelsof computer literacy and confidence using multiple systems.
Why Join Compass
Competitive salarypackagecommensuratewithyour experience.
12 weeks paid parental leave
Employee Assistance Program (EAP) – free, confidential support
"Make a Difference Leave" – a paid day to volunteer in the community
Dedicated learning and development days
Rewards and recognition programsSupportive and collaborative workplace culture
We value diversity and encourage applications from people of all backgrounds.

📌 Branch Manager (New South Wales)
🏢 Compasscorp
📍 New South Wales