About us
SHIRAZ MODERNA PTY LTD trading as Surfers Pizza Kebab is seeking an experienced and motivatedRetail Manager (General)to manage and coordinate the day-to-day operations of our busy fast-food retail business located in Surfers Paradise.
The successful applicant will be responsible for managing business operations, stock control, purchasing, supplier relationships, pricing, sales performance, financial records, employees, customer service, marketing activities and workplace health and safety.
About the role
We are seeking aRetail Manager (General)to join our team at SHIRAZ MODERNA PTY LTD trading as Surfers Pizza Kebab in Surfers Paradise, QLD ****.
This is afull-time positionthat will be fundamental in driving the success of our retail operations.
As Retail Manager, you will be responsible for overseeing all aspects of day-to-day store management, including staff supervision, inventory control, customer service excellence, and financial performance.
You will play a key role in ensuring our store operates efficiently whilst maintaining the high standards our customers expect.
Key responsibilities
Oversee all daily store operations, ensuring smooth and effective service delivery
Manage and supervise staff members, including recruitment, training, scheduling and performance management
Monitor and control inventory levels, stock rotation, and ordering procedures to minimise waste
Ensure compliance with food safety, health and hygiene regulations and company policies
Maintain financial accountability, including cash handling, point-of-sale systems and reconciliation
Drive sales performance and implement strategies to maximise revenue and customer satisfaction




Maintain excellent customer service standards and handle customer inquiries or complaints professionally
Conduct regular stock counts and maintain accurate records
Liaise with suppliers and manage vendor relationships
Implement and maintain visual merchandising and store cleanliness standards
What we're looking for
Proven retail management experience, ideally within a food retail or hospitality environment
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent organisational and time-management abilities
Sound understanding of financial management and profit and loss principles
Knowledge of food safety standards and health and hygiene compliance
Customer service excellence and a genuine passion for delivering exceptional experiences
Proficiency with point-of-sale systems and retail management software
Problem-solving skills and the ability to make sound decisions under pressure
Excellent communication and interpersonal skills
Flexibility to work varying hours, including evenings, weekends and public holidays as required
Preferred 1 year of experience in pizza, kebab, or similar food service retail
What we offer
We offer a competitive salary commensurate with experience and a supportive work environment where your contributions are valued.
As a full-time employee, you will benefit from on-the-job training to develop your skills further and opportunities to grow with our business.
We are committed to fostering a positive team culture where staff wellbeing is prioritised, and we encourage open communication and collaboration.
We also offer the flexibility to discuss working arrangements that suit your personal needs.
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📌 Retail Manager (General) (Queensland)
🏢 Surfers Pizza Kebab
📍 Queensland