Job Description
0.8 FTE (4 days per week), Fixed Term – 12 Months
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SACS Level 2 (PP1) + 12% Super + Salary Packaging Benefits
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We are One Team IPC Health
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We are passionate, creative and we make a difference.
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We deliver innovative, high-quality services that are client-centred, collaborative, coordinated and demonstrate value through measurable impact. As a not-for-profit community health organisation, we are committed to improving the health and wellbeing of our rapidly growing and diverse communities across Melbourne's west.
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About Us
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IPC Health is a not-for-profit community health organisation working in partnership with local communities throughout Melbourne's western metropolitan region. We provide responsive, integrated health and wellbeing services, with a strong focus on innovation, collaboration and continuous improvement.
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We are committed to creating an inclusive and barrier-free workplace and encourage applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities and the LGBTIQA+ community.
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About the Role
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The Consumer Voice Coordinator plays a critical role in ensuring the voices of consumers are heard and embedded across IPC Health's service planning, design, delivery and evaluation activities.
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Working within the Governance, Quality and Risk team, you will coordinate the implementation of IPC Health's Consumer Voice Framework and support initiatives that strengthen meaningful consumer participation across the organisation.
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You will build trusted relationships with consumers, carers, staff and community stakeholders while creating opportunities for people with lived experience to contribute to organisational decision‐making and service improvement initiatives.
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Key Responsibilities Include
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Coordinating the implementation and ongoing delivery of IPC Health's Consumer Voice Framework and associated processes.
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Supporting consumer engagement activities under the direction of the Senior Manager Governance, Quality and Risk.
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Coordinating and facilitating meaningful consumer participation activities across all areas of IPC Health.
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Recruiting, onboarding and supporting consumers to participate in engagement opportunities.
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Building the capability of consumers and staff through education, training and development opportunities.
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Building and maintaining positive relationships with consumers, carers and community stakeholders.
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Supporting evaluation, data collection and reporting activities relating to consumer participation.
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Monitoring and reporting on consumer engagement outcomes, including participation levels, diversity and engagement activities.
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Providing administrative and operational support for consumer engagement initiatives.
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Fostering a safe, welcoming and inclusive environment that encourages meaningful consumer participation.
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About You
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You are passionate about community participation and believe consumers should have a genuine voice in shaping the services they receive.
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You bring strong relationship-building and organisational skills, with an ability to engage and support people from diverse backgrounds in a respectful and inclusive way.
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You will bring:
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Demonstrated ability to build and maintain effective relationships with consumers, carers and a broad range of stakeholders.
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Excellent communication and interpersonal skills.
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Demonstrated understanding of consumer participation principles within a healthcare setting.
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Strong organisational, coordination and time management skills.
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A commitment to equity, inclusion, cultural safety and respectful engagement.
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The ability to work collaboratively across multidisciplinary teams while managing competing priorities.
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We Will Offer You Flexibility
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We work in a flexible, creative and adaptable way to best support our staff and consumers. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
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Learning and Development
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Our people are supported to act on opportunities that expand their expertise, knowledge and confidence.



Opportunity to explore and participate in our Innovation and Professional Development Framework.
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Supportive Environment
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Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and dedicated staff.
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Celebrate Achievements
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Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award‐winning supportive organisation that values and celebrates growth.
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Attractive Benefits
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Generous salary packaging benefits, paid parental leave, free onsite car parking, and access to a free and confidential Employee Assistance Program.
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To Succeed, You Will Need
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Demonstrated experience building and maintaining positive relationships with consumers, carers and stakeholders.
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Demonstrated understanding of consumer participation, co-design or consumer engagement principles.
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Previous experience working within healthcare, community health, disability, aged care or a not-for-profit environment.
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Robust organisational, administrative and time management skills.
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Excellent written and verbal communication skills.
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Demonstrated commitment to equity, inclusion, cultural safety and respectful engagement.
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Proficiency in Microsoft Office applications.
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Current Victorian Driver Licence.
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Desirable
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Experience coordinating community engagement, volunteer, consumer participation or lived-experience programs.
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Knowledge of community health, healthcare quality improvement or consumer participation frameworks.
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Experience facilitating group discussions, workshops or engagement activities.
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Applications close Sunday 13 September at 10:00pm.
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If you require a reasonable workplace adjustment to support you during the interview process, please email Alex.
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with your request.
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Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time during the recruitment process or throughout employment with IPC Health.

📌 Consumer Voice Coordinator (Victoria)
🏢 IPC Health
📍 Victoria