Home Tenancy Manager
Job details
Employer
Common Ground Queensland
Job Type
Full-Time
Job Location
Brisbane
About Employer
Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness. We offer housing to individuals and families in high and medium density single site and dispersed site models.
Closing Date
30 September ****
Salary Band
SCHADS Award, SACS Level 5
Contact Name
Maria Corbett
Contact Email
Link
members/commongroundqld/tenancy-manager-2/apply
Tenancy Manager
members/commongroundqld/tenancy-manager-2/apply
Job Description
Position: Tenancy Manager
Full time: Monday to Friday 8:30am – 4:30pm
Classification: SCHADS Award, SACS Level 5
Reports to: Chief Operations Officer
ABOUT THEORGANISATION
Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness. We offer housing to individuals and families in high and medium density single site and dispersed site models.
Our supportive housing approach offers long term, safe and affordable housing that is intentionally linked to personalised support services. Support services for tenants are provided through partner organisations.
CGQ also provides tenancy support to individuals and families in partnership with partner organisations to assist tenants to sustain their tenancies and maintain reliable housing outcomes.
VISION STATEMENT
Ending homelessness, a person at a time with the communities in which we operate.
MISSION STATEMENT




To create supportive homes that honour local communities, respond to people's needs and improve their well-being and connectedness.
ABOUT YOU
You are a compassionate and solutions-focused professional with experience in tenancy and property management, ideally within a social or community housing environment. You understand the unique challenges faced by tenants with complex needs and are committed to providing safe, stable and sustainable housing outcomes.
With strong interpersonal skills, you build respectful relationships and approach your work with empathy, clear boundaries, and an understanding of the impact life experiences can have on tenants. You manage issues like rent arrears and property standards with fairness and professionalism.
Organised and proactive, you work well in a team and are always looking for ways to improve processes. You believe housing is a human right and are passionate about inclusive, safe communities.
ABOUT THE ROLE
The Tenancy Manager is responsible for coordinating and delivering a client focused service to current and prospective tenants and to oversee the day-to-day management of residential tenancies across CGQ housing.
The Tenancy Manager is required to maintain effective relationships and communications with all CGQ team members, tenants,



and Support Providers to deliver positive tenant outcomes consistent with the Common Ground supportive housing model.
Key Selection Criteria
Essential
Demonstrated tenancy management experience utilising Console Property and Tenancy Management system (or similar property management system).
Ability to understand and work in accordance with CGQ supportive housing model of tenancy management
Excellent stakeholder management and collaboration skills
Excellent dispute resolution skills
High degree of initiative and able to work well in a team
Excellent interpersonal and communication skills (verbal and written)
Strong analytical ability
Confidence and skill in working with information technology systems
Knowledge of RTA legislation
Drivers licence
Desirable
Experience in partnering with specialist homeless support services
Tertiary qualifications in Tenancy Management – Certificate 4 in Property Management
Policy, procedural and protocol development experience
Understanding of homelessness and the needs of those who have experience chronic homelessness
Our commitment to safety and inclusion
CGQ is committed to the safety, wellbeing and empowerment of children and young people. We have zero tolerance for child abuse, and all employees are expected to uphold our safeguarding policies and help maintain a child-safe organisation.
We work alongside people who experience disadvantage, stigma and discrimination, including First Nations peoples, culturally and linguistically diverse communities, LGBTIQ+ communities and people living with disability or mental illness.
CGQ strongly encourages and welcomes applications from Aboriginal and Torres Strait Islander peoples.
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