Job Description
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Date Posted: 24 Aug ****
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Based at Dubbo's Iconic Taronga Western Plains Zoo!
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TCSA Wages Employees Award, GEC all purpose hourly rate $***** Monday to Friday + additional penalties where applicable
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This is a truly unique opportunity to work at Taronga Western Plains Zoo's multi-award-winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.
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In this role, you will deliver world-class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.
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About the Role...
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As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique on-site accommodation, ensuring every moment of their stay is seamless, memorable and truly world-class.
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From the first pre-arrival enquiry through to check-out and post-stay follow-up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands-on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.
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Your Day to Day...
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You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.
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Shift times
aregenerally7amtill
3pm,2pm till 10pm.
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AsGECyouwill bebased at the Zoofari lodgeworking acrossall
accommodationlocations
within the zoowith
responsibilitiesincluding:
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Oversee Guest Services operations
toleaddeliveryofexceptional
transformational guestexperiences
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Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
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Partner with internal stakeholders to guarantee high quality Customer serviceswithinthe Zoo
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Lead and cultivate the team with an emphasis on surpassing expectations.
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Drive a culture of high performance, engagement, growth.
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This role is diverse and exciting! With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.
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Comply withTaronga'sCustomer Service Charter and suggest initiatives for further improvement to ensure industry leading standards aremaintained.
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Leadateam of Guest Experience Officers andhospitality staff, to deliver high quality customer service experiencesin order toprovideexcellent guest experience and promote repeat visitation.
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Work effectively as a member of a high performing team, toassistTaronga in its achievement of strategic outcomes.
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Comply withand suggest sustainability practices in the workplace to help achieveTaronga'ssustainability targets and reduce environmental impact.
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Comply withand report any Work,Healthand Safety incidents in line withTaronga'sWork,Healthand Safety Charter.
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Advantages...
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Complimentary family
andfriendspassesacross
bothTaronga'Sydney & Dubbo Zoo's
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A wide range of discounts on ouraward
winningaccommodation
across both sites
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Discounted food and beverage purchases across the sites
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Fitness Passport
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We'rea social team -there'salways lots going on around the zoo that we get involved with!
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+ more!
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We Value Diversity...
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Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be iton the basis ofgender, age, culture,
religion,languageor
personal circumstances

📌 Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo (Dubbo)
🏢 Taronga.org.au
📍 Dubbo