Job Description
Service Desk Analyst
n
Avant is seeking a customer-focused Service Desk Analyst to join our IT team. As the first point of contact for IT support across Australia, you'll provide first and second-level technical support while delivering a high level of customer service.
n
Key responsibilities
n
n
Provide first and second-level IT support via face-to-face, Microsoft Teams, phone and email.
n
Manage incidents and requests through Freshservice, ensuring timely resolution within agreed SLAs.
n
Set up and support laptops, desktops, mobile devices and meeting room/AV equipment.
n
Provide support across Microsoft 365 and other business applications.
n
Manage user access, including employee onboarding and offboarding.
n
Maintain IT asset records, knowledge articles and user documentation.
n
Provide recent starter IT inductions and training as required.
n
Support IT security, compliance and access management requirements.
n
Take ownership of incidents and requests, keeping users informed throughout the process.
n
n
About you
n
You'll be a customer-focused IT professional who enjoys troubleshooting and helping people. You'll bring:
n
n




Experience in a Service Desk, Help Desk or similar IT support role.
n
Strong technical troubleshooting and problem-solving skills.
n
Experience supporting Microsoft 365 and a range of IT applications.
n
Excellent communication and customer service skills.
n
The ability to prioritise competing requests and work within SLAs.
n
A proactive approach and strong sense of ownership.
n
Experience with Freshservice or another IT service management platform is desirable.
n
n
Equal Opportunity Employer
n Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
n We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
n
Our inclusive workplace is somewhere everyone can succeed.

📌 Service Desk Analyst (New South Wales)
🏢 Avant Mutual Group
📍 New South Wales