Job Description
Optus is seeking a Specialist Care Consultant to coordinate sensitive customer cases from start to finish, working with internal teams and external stakeholders to resolve issues. The role operates in a 24/7 specialist support workplace with rotating shifts and hybrid working options after six months.
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You will develop specialist skills in case management, investigation, negotiation, risk identification and stakeholder engagement while supporting vulnerable customers with empathy and
📌 Care & Risk Resolution Specialist (Hybrid, 24/7) (Victoria)
🏢 Singtel Group
📍 Victoria
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