Job Description
Seeking an experienced Counter Manager with a passion for makeup, beauty, and delivering an exceptional customer experience to represent MAC.
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01st September, ****
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THE OPPORTUNITY
n We are seeking a passionateCounter Managerto join our team at
MelbourneInternational
Airport, delivering exceptional customer experiences within a dynamic luxury retail workplace.
n You will represent MAC,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
n KEY RESPONSIBILITIES
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Analyse sales trends to identify opportunities and maximise sales.
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Coach, motivate team members to provide excellence in customer service.
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Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all MACteam members
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Ensure the MACcounter is well-staffed, visually merchandised, and stocked to maximise sales.
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Engage customers with a friendly and approachable manner
n
n
01st September, ****
n
THE OPPORTUNITY
n We are seeking a passionateCounter Managerto join our team at
MelbourneInternational
Airport, delivering exceptional customer experiences within a dynamic luxury retail environment.
n You will represent MAC,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
n KEY RESPONSIBILITIES
n
n
Analyse sales trends to identify opportunities and maximise sales.
n
Coach, motivate team members to provide excellence in customer service.
n
Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all MACteam members
n
Ensure the MACcounter is well-staffed, visually merchandised, and stocked to maximise sales.




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Engage customers with a friendly and approachable manner
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ABOUT YOU
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Previous retail/sales experience in beauty, fragrance, or cosmetics
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Strong product knowledge in the luxury beauty space
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Excellent communication skills
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Professional and vibrant personality
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The ability to speak a second language will be highly regarded
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Responsible Service of Alcohol (RSA) certification
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WHY JOIN LOTTE DUTY FREE
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Monthly Sales Commission Program
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Team Discount Program
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Airport Retail Stores Discount (10% -20%)
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Free Car Parking
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Uniform & ASIC Pass Provided
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Sales & Product Training Program
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Employee Assistance Program
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Long-term Career & Professional Development Opportunities
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Recognition of Service Awards ($ Gift Cards)
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Safe, Diverse & Inclusive Work Environment with a Supportive Culture
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ABOUT LOTTE DUTY FREE
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Lotte Duty Freeis one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
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Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
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Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
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DETAILS OF THE ROLE
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Location: Melbourne Airport
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Full time position: 76 hours' fortnightly
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2 week rotating roster
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Availability to work a flexible schedule including weekends and public holidays
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Applicants must be at least 18 years old, hold full Australian working rights. It is recommended to have your own form of reliable transport due to the early/late hours of work.
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Only candidates that are successful for short listing will be contacted.

📌 Mac Counter Manager (Victoria)
🏢 Lotte Duty Free
📍 Victoria