Job Description
White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
n
Established in **** and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
n
We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry.
n
About the Role
n
n
This role will run from mid October through to end of January.
n
Minimum 3 days a week availability required - Monday and Thursday essential
n
Shifts will be between 7am and 5pm, Monday to Friday.
n
n
Main Responsibilities
n
n
Communicating with customers & ensuring customer satisfaction on emails & live-chat
n
Handle customer queries professionally, provide knowledgeable solutions and follow up as required
n




Ensuring customer profiles & communication is documented
n
Working with the returns team on processing returns & faulty replacements
n
Provide backup and support to other Customer Service team members as/when requested
n
Previous customer service experience (either online or in-store)
n
Strong organisational skills, ability to multi-task & show initiative
n
Experience in a rapid paced working environment
n
Excellent communication skills
n
Excellent attention to detail
n
Strong grammar skills
n
Comprehensive computer skills with an iMAC
n
Stunning new office located in Rosebery with on-site parking available
n
Flexibility with working days
n
Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
n
Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
n
Regular team events and internal celebrations
n

📌 Customer Service Casual (Short Term) (New South Wales)
🏢 White Fox Boutique Pty
📍 New South Wales