Job Description
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Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes
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Lead complex and high-risk matters within delegated authority while maintaining confidentiality, privacy, records management and conflict-of-interest requirements
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Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman
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Prepare evidence-based submissions and response materials
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Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and gender-based violence prevention and response compliance
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Maintain evidence readiness, data integrity and audit compliance
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Use student voice, case trends and emerging risks to drive continuous improvement
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Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration
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Translate legislative and regulatory requirements into policies, procedures, controls, evidence requirements and escalation pathways
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Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters
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Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes
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Advise senior leaders and governance forums and collaborate with Heads of Department and key stakeholders
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Address root causes through policy review and continuous improvement
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Lead and develop a high-performing team
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Requirements
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A postgraduate qualification in a relevant discipline, or equivalent professional experience
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Significant senior experience in academic or student administration within higher education
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Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters
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Experience leading responses to external complaints, investigations or regulatory bodies
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Experience overseeing student lifecycle processes, including progression, academic records and completions
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Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence
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Solid working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements
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Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance
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Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately
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Sound judgement, problem-solving,



stakeholder engagement, communication and influencing skills
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Permanent, full-time position based at Surry Hills Campus in Sydney
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Core Competencies
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Demonstrates expertise in governance and assurance oversight within higher education, particularly in managing student complaints, appeals, and wellbeing processes. Proficient in translating regulatory requirements into actionable policies and leading high-performing teams to ensure compliance and continuous improvement.
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Highest-signal resume keywords
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Postgraduate Qualification
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Experience in Academic Administration
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Knowledge of Australian Higher Education Regulatory Framework
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Leadership in Student Wellbeing and Safety
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Analytical and Reporting Skills
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Hard Skills
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Student Complaints Management
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Case Resolution
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Incident Management
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Data Governance
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Regulatory Compliance
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Policy Development
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Evidence-Based Submissions
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Risk Management
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Continuous Improvement
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Records Management
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Soft Skills
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Problem-Solving
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Stakeholder Engagement
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Communication Skills
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Influencing Skills
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Sound Judgement
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Industry Keywords
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National Higher Education Code
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ESOS Act
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National Code
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TEQSA
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ASQA
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HESF
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CRICOS
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PRISMS
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Gender-Based Violence Compliance
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Student Lifecycle Processes
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Tools & Technologies
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Digital Tools
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AI Utilization
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📌 Associate Registrar - Student Governance And Compliance (New South Wales)
🏢 Jobtailor
📍 New South Wales