Job Description
The role of the practice manager is to oversee and manage the daily operations of a 5 doctor and allied health private billing general practice.
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Key elements of the role are:
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Office management – Coordination of front office workflow, daily operations, reception staff scheduling.
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Billing and Medicare compliance – monitoring and adjustment of Medicare, DVA, Workcover, TAC and private billing practices. Reviewing and maintainingdaily balance sheet.
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Policies and procedures – Responsible for updating and implementing practice policies which meet AGPAL accreditation standards and identifying opportunities for growth and process efficiencies.
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Staff organisation – primarily responsible for the training and appraisal of non-clinical reception team and coordination of clinical and administrative meetings. Building and developing working relationships with GPs and allied health professionals.
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Supply chain management – responsible for monitoring and ordering of office supplies.
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Complaints resolution – analyse and develop appropriate responses to patient and staff complaints with escalation to management as necessary.
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Receptionist duties – general front desk reception duties when required.
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Practice development – liaise with local PHN and private peer networks to identify and implement the latest relevant legislation and guidelines.
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Personal Attributes
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Communication – articulate, excellent written and oral skills in negotiation, delegation and patient advocacy.
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Leadership – leader by example. Delegation of tasks,



resolving team conflicts, creating a positive work setting.
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Initiative – ability to proactively work independently drawing on past experiences and knowledge.
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Precision – careful attention to detail.
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Professionalism – punctual, well presented, confident, positive, courteous and have the ability to remain calm in challenging situations.
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Qualification and Experience
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Ideal experience in office management experience in a mid-scale (up to 4 FTE GPs) practice.
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Proficient in MBS, Medicare incentives, DVA, Workcover and private client billing.
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Sound knowledge in Best Practice software and Nookal software.
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Registered nursing background highly desirable.
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About us
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An opportunity to be a valued team member of a friendly, modern family run medical clinic in a warm and welcoming environment located in an affluent south east suburban Melbourne location.
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We are co-located with a popular independent pharmacy, adjacent to Australia Post and alongside a Woolworths supermarket and an apartment complex.
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The clinic is staffed by 5 GPs, nurses, onsite pathology, podiatrist and physiotherapist.
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The medical centre is an AGPAL accredited clinic, fully computerised using Best Practice software, using online patient booking services, a digital fax service and has modern facilities.
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We have a lovely spacious tea room (or you can just enjoy the fantastic cafes in the local area).
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Full time
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Attractive remuneration package for the right candidate. Compensation commensurate with candidate's experience.

📌 Practice Manager (General Practice) (Victoria)
🏢 Important Business
📍 Victoria