Job Description
(INSERT PROPERTY) are looking for a (full time/casual) Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.
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From the moment guests arrive, your welcoming presence will make them feel right at home. You'll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.
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Key Responsibilities Include:
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Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and effective check-in process while addressing any immediate inquiries or needs.
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Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
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Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
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Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
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Shift Details (subject to change):
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Part Time
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Shift times: *****pm until 6am
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Hourly Rates (excluding superannuation):
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Monday - Friday: $***** per hour + penalties
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Saturday: $***** per hour + penalties
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Sunday: $***** per hour + penalties
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Successful candidates will have:
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Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
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Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
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Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
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Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
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Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
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Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
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At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
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Career Growth : Learning and development programs to boost your career.
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Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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Global Perks : International accommodation discounts across our hotel brands .
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Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
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Experiences : Discounted entertainment and activities.
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Banking and Insurance : Exclusive health insurance offers and workplace banking benefits .
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Wellness Boost : EAP and tailored wellness support
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Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

📌 Night Guest Service Agent (Melbourne)
🏢 Minorinternational
📍 Melbourne