Manager, Ai-Driven Quality & Customer Improvement (New South Wales)

Manager, Ai-Driven Quality & Customer Improvement (New South Wales)

04 Sep
|
Qantas Airways
|
New South Wales

04 Sep

Qantas Airways

New South Wales

Job Description
Qantas Airways is seeking a Manager, Business Improvement in Australia to lead the quality assurance and continuous improvement strategy for the CC&R; function. You will drive AI-enabled quality and compliance initiatives across Global Contact Centres, partnering with leaders to deliver measurable customer experience improvements.
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With 7+ years in quality or operational excellence, you will transform insights into actionable initiatives, manage multiple priorities, and influence stakeholders to

📌 Manager, Ai-Driven Quality & Customer Improvement (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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