Job Description
Maryborough, Queensland ****, Australia A$***** - A$*****
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Part-time Permanent Entry Level
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Posted 30 Aug ****
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Description
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Fraser Coast & Wide Bay |Part-Time | Immediate Start
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Ready to take the next step in your disability services career?
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Community Care Foundation is looking for an
experiencedParticipant
Services Facilitatorto join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay.
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This is a hands-on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are aboutpeople,
relationships,qualityand
outcomes.
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Working closely with participants,
theirstakeholdersand
our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well-coordinated and focused on achieving meaningful outcomes for the people we support.
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If you are organised, confident, solutions-focusedand passionate about quality disability services,we want to hear from you!
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Why Join Community Care Foundation?
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At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too.
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When you join us, you canexpect:
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Competitive SCHADS Awardremuneration, with pay determined according to your experience and qualifications
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Salary packaging up to $18,550 per year
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Asupportive leadership teamthat provides guidance and backs you to succeed
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Ongoingtraining
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Professional development opportunities to continue building your skills
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Employee
AssistanceProgramand
Mental Health First Aid support
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A genuine opportunity to make a difference within along-standing registered charity and not-for-profit organisation
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The opportunity to work for an organisation that has been supporting theFraser Coast community for more than 30 years
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A values-driven workplace wherequality matters and people matter
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A team environment where you are encouraged to contribute ideas and be part of continuous improvement
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We respect your experience. We value your judgement. We back you professionally.
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The Role
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As a Participant Services Facilitator, you will playan important rolein the day-to-day coordination and quality oversight
ofallocatedparticipant
services and SIL operations.
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Your responsibilities will include:
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Coordinating the effective and efficient delivery of participant services and SIL operations
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Working collaboratively with participants and stakeholders to support NDIS goals and positive outcomes
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Building
andmaintainingstrong
relationships with participants,
families,stakeholdersand
support teams
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Communicating proactively, professionally andin a timely mannerwith




participants,stakeholdersand
team
members,recognising
thattimelycommunication
is essential to quality service delivery
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Providingday-to-day guidance, supervision and support to Lifestyle Support Workers and Senior Support Workers
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Supporting staff training, development,
mandatorytrainingand
competency requirements
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Working alongside Rostering
tomaintainappropriate
staffinglevels and continuity of support
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Proactivelymonitoringand
managing overtime
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Reviewing participant documentation, support plans, health passports, riskassessmentsand allied health plans
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Conducting audits and quality checks to ensure documentation and service delivery meet required standards
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Supporting incident investigations and ensuring reports are completed within requiredtimeframes
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Participating in recruitment, onboarding and offboarding of participant services and staff
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Supporting performance and conflict management in partnership with HR and the Team Leader
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Facilitating and attending team and stakeholder meetings
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Approving staff timesheets within required payrolltimeframes
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Participating in a7-day rotating after-hours on-call roster
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Providing direct participant support whenrequired
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The position
descriptionidentifiesthe
role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality,
stakeholderrelationshipsand
continuous improvement.
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Who Thrives Here?
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This role will suit someone who:
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Has solid experience within thedisability or community services sector
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Understands person-centred practice and the importance of participant choice and empowerment
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Isconfident coordinating people,servicesand
competingpriorities
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Builds positive and professional relationships with participants,
families,stakeholdersand
staff through
clear,respectfulandtimelycommunication
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Has strong organisational and administrative skills
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Is confident having difficult conversations and managing performance or conflict professionally
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Remains calm and solutions-focused when thingsdon'tgo to plan
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Has strong attention to detail and understands the importance of compliance and quality
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Is comfortable providing
leadership,guidanceand
support to frontline staff
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Understands the value
oftimelycommunication
and follows through on emails,
requests,actionsand
commitments without needing to be chased
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Communicates




clearly,professionallyand
respectfully, particularly when managing competing priorities or challenging situations
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Takes initiative anddoesn'twaitto be asked to solve a problem
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Wants to contribute to ateam culture focused on
quality,accountabilityand
continuous improvement
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Relevant experience in the disability,
communityservicesor
similar sector
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Understanding of NDIS requirements and person-centred practice
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Ability to obtain and maintainanNDIS Worker Screening Check
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Ability to obtain andmaintainaBlue Card
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CurrentQLD Driver's Licence
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Ability toparticipatein a7-day rotating after-hours on-call roster
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Relevant qualifications in Community Services, Disability,
Leadership/Managementor
a related field will be highly regarded
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Highly Regarded
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Experience in a coordination, senior support, teamleaderor supervisory role
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Experience within SIL or other NDIS-funded services
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Experience supervising and supporting frontline staff
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Knowledge of participant documentation, audits,
incidentmanagementand
compliance
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Experience with rostering and workforce coordination
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Experience managing overtime and staffing requirements
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Solid understanding of Positive Behaviour Support and restrictive practices
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Experience working collaboratively with allied health professionals and other stakeholders
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Our Values
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Our culture is built on:
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TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION
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Thesearen'tjust words on a wall. They guide how we work with participants, our teams and each other.
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Community Care Foundation is proud to be a registered charity and long-standing not-for-profit organisation supporting people living with disability across the Fraser Coast and Wide Bay.
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We have been part of this community for more than30 years— andwe'recontinuing to grow.
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Your Next Step
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If you're ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability,this could be your next move.
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Our standards are high — so is our support.
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Community Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership.
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We are currently unable to provide employment sponsorship and
applicantsrequiring
sponsorship will not be contacted at this time.
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If you require reasonable adjustments during the recruitment process to help you shine, please let us know.
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Let'sbuild a stronger, more inclusive community together — one life at a time.

📌 Participant Services Facilitator (Ndis & Sil Services) (Queensland)
🏢 Rgit Australia
📍 Queensland