Job Description
Cambridge| Hybird 4 days on site.
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We're working with a growing organisation that is looking for a 2nd Line IT Support Engineer to join its internal IT team.
n This is a great opportunity for an experienced IT support professional who combines strong technical troubleshooting skills with excellent communication and customer service. A key part of the role will be supporting senior stakeholders and C-suite users, so the ability to communicate confidently, professionally and calmly when resolving IT issues is essential.
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The RoleYou'll provide 2nd Line technical support across the business, taking ownership of escalated issues and ensuring users receive a high-quality IT experience.
n You'll work across a mixed Mac and Windows environment, supporting everything from day-to-day desktop issues through to networking, AV and endpoint management.
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Your responsibilities will include:
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Providing 2nd Line IT support across hardware, software and user issues.
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Supporting Windows and macOS environments.
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Troubleshooting laptops, desktops, peripherals and mobile devices.
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Managing and supporting Apple devices using Jamf.
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Supporting Microsoft technologies and general business applications.
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Troubleshooting basic networking issues, including connectivity, Wi-Fi, DNS and DHCP.
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Supporting meeting rooms, video conferencing and AV equipment.
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Escalating more complex infrastructure or application issues where appropriate.
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Managing tickets and ensuring incidents are resolved within agreed SLAs.
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Supporting and troubleshooting issues for C-suite and senior stakeholders.
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Assisting with IT projects, upgrades, deployments and improvements.
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Maintaining clear and accurate technical documentation.
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About YouWe're looking for someone who is technically capable but, just as importantly, excellent with people.
n You'll need to be comfortable dealing directly with senior executives, explaining technical problems in straightforward language and remaining calm when dealing with urgent or high-profile issues.
n You should have:
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Proven experience in a 2nd Line IT Support / IT Engineer position.
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Strong all-round IT support and troubleshooting skills.
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Experience supporting both Windows and Mac environments.
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Practical experience with Jamf and Apple device management.
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Good understanding of basic networking principles.
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Experience supporting AV and meeting room technology.
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Excellent verbal and written communication skills.
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A professional, customer-focused approach.
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Solid troubleshooting and problem-solving abilities.
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The confidence to work independently and take ownership of issues.
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Experience supporting senior stakeholders or C-suite users would be highly advantageous.
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📌 It Support Engineer | Mac Os (Hobart)
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📍 Hobart