Job Description
Sales Coordinator – Dispatch & Scheduling Coordinator
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Full-time Permanent Associate
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Posted 28 Jul ****
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Description
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Be the Calm Behind the Team – Experienced Dispatch & Scheduling Coordinator
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Can you keep a busy schedule moving, solve problems on the fly and still bring positive energy to the team?
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Ruttley Services is a fast-growing plumbing and electrical company with more than 600 five-star reviews and a reputation for doing things properly.
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We're a warm, energetic and close-knit team that works hard, supports one another and enjoys having a laugh along the way. We're not a slow-moving corporate operation—everyone contributes, good ideas are valued and no two days are exactly the same.
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We're now looking for an experienced and confident Dispatch & Scheduling Coordinator who can remain calm under pressure, think ahead and keep our technicians and customers informed throughout the day.
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What You'll Be Doing
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You'll be the organised force behind our daily field operations, responsible for:
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Coordinating daily schedules for plumbers and electricians
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Dispatching technicians efficiently across the service area
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Monitoring job progress and adjusting schedules in real time
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Responding calmly when emergencies, delays or last‐minute changes arise
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Communicating clearly with technicians and customers
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Managing inbound calls and prioritising urgent work
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Following up bookings, customer updates and job completions
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Maintaining accurate job information in our CRM system
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Working closely with our customer service and operations teams
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Keeping multiple moving parts organised without losing attention to detail
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This is a fast‐paced position for someone who enjoys solving problems,



making decisions and keeping the day running smoothly—even when the original plan changes.
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Who We're Looking For
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You'll be a strong fit if you:
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Have at least two years' experience in dispatch, scheduling or a similar operations role
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Can remain composed and solutions‐focused during busy periods
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Are confident making decisions and managing competing priorities
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Communicate warmly and professionally with customers and tradespeople
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Are exceptionally organised and detail‐oriented
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Can anticipate problems and act before they affect the schedule
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Have strong computer, scheduling or CRM experience
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Bring personality, positivity and a genuine team attitude
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Take accountability and follow tasks through to completion
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Experience in plumbing, electrical, home services or another trade‐services environment will be highly regarded.
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Why You'll Love Working With Us
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A genuinely friendly, supportive and high‐energy team
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A welcoming workplace where personality is encouraged
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A growing company offering real career progression
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No unnecessary corporate red tape—your ideas and input matter
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A reliable, full‐time position
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Ongoing training and professional development
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Regular team events and social activities
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The satisfaction of playing an important role in the company's daily success
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This role suits someone who enjoys being busy, takes pride in staying organised and can confidently take control when the unexpected happens.
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If you're an experienced dispatcher who can keep a cool head, a warm manner and a busy team moving, we'd love to hear from you.
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Please Note
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Applicants must have full Australian working rights.
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Ruttley Services — "We do it right the first time."

📌 Sales Coordinator - Dispatch & Scheduling Coordinator (Wollongong)
🏢 Rgit Australia
📍 Wollongong