Job Description
Introduction:
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Make a difference where it matters most
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At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan ********) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
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Join us in building a better future, one home at a time.
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Why you will love working with us
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Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
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Purposeful impact - make a meaningful difference in people's lives by supporting inclusive, safe, and affordable housing.
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Growth and development - enhance your skills and advance your career through tailored learning opportunities.
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Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
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Valuable benefits - increase your income through salary packaging and 16 weeks of paid parental leave.
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Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.
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Description:
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About the role
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To provide application support within the application management area of the Information Technology department and more broadly across Housing Choices Australia as appropriate.
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The objectives for the Enterprise Applications Support Analyst role are:
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To be the first point of contact for Level 1 and 2 support and be responsible for supporting daily operational performance in relation to enterprise-level business application operational matters and assisting business users in their use of the systems
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Provide technical assistance for system upgrades, enhancements and customisations
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Provide technical assistance for application user security administration
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Support applications and digital technology research and developments,



including monitoring and research of key trends, to meet the current and future needs of Housing Choices Australia
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Key Responsibilities:
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Provide system support for all existing on-premises, cloud-based and mobile applications, including but not limited to legacy enterprise solutions such as OneHousing
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To be the first point of contact for Level 1 and 2 support and be responsible for supporting daily operational performance in relation to enterprise-level business application operational matters and assisting business users in their use of the systems
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Provide second-level application support, including installation of patches and upgrades
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Troubleshoot and resolve user IT issues and, if necessary, elevate to appropriate team members
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Remain abreast of recent and emerging technologies
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Assist system owners in developing business cases for relevant information technology projects, for example contract renewal or system refresh
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Assist with project delivery where necessary
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Assist in project planning and management as required
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Provide technical support for business applications projects
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Actively contribute to creating a high-performing and collaborative team
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Develop solutions and deliver outcomes that reflect HCA's values, priorities and policies
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Skills and Experiences:
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Selection Attributes
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Degree or diploma within an Information Technology discipline
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Capacity to support change and innovation and deliver creative and leading-practice solutions
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Certification or working knowledge of the ITIL Framework
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Specialist experience and knowledge of ICT trends, issues and opportunities, particularly those related to digital, cloud, mobility and online services
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In-depth experience in supporting business applications
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6+ years of experience working in a multi-application environment
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Well-developed conceptual, analytical and problem-solving skills
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Our values in action
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Everything we do is guided by our shared values:
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People First - We build trust through empathy, kindness, integrity and active listening... we create meaningful relationships and deliver results that truly matter.
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Responsible - We follow through on our commitments and take ownership of our actions... with transparency, honesty and accountability.
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Purposeful - We aim high and take deliberate action... challenge the status quo, embrace change, and continuously improve to make a lasting impact.
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Collaborative - We work together with flexibility and shared purpose... through teamwork, innovation, strong strategic partnerships and listening to those we serve.
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Inclusive - We embed inclusion in everything we do... recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.
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We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
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Belong at Housing Choices
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We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
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We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

📌 Enterprise Application Support Analyst (Victoria)
🏢 Housing Choices Australia
📍 Victoria