Job Description
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Own doctor network performance end to end, including consult quality, clinical outcomes, recommendation appropriateness, and member experience
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Build rubrics, benchmarks, spotlights, and playbooks to make clinical excellence repeatable
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Partner with the CMO, Clinical People Lead, and clinical leadership to drive clinical outcomes and member experience
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Map clinical workflows across consults, results review, member follow-up, escalations, and administration
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Identify time and quality leakage in clinical workflows
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Redesign workflows by removing steps, automating tasks, and documenting remaining processes
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Partner with Product and Engineering to translate workflow problems into tooling improvements
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Pilot changes, measure effects, and roll out interventions with training and communication
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Build and own the clinical operations metric layer covering consult quality, clinical outcomes, utilisation, turnaround times, NPS, and cost to serve
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Set targets, thresholds, and traffic lights to define performance expectations
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Build dashboards and weekly reporting rhythms for clinical leadership
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Turn analysis into decisions by assigning metrics owners, targets, and next actions
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Requirements
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3+ years at a top-tier strategy consultancy (McKinsey, Bain, BCG) or equivalent
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Track record of strong performance and rapid progression
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Comfortable in SQL and spreadsheets
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Ability to structure ambiguous problems cleanly
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Ability to build arguments from data rather than instinct
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Clear and direct communication in writing and in person
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Ability to compress complex analysis into a one-page recommendation
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Ability to operate across high-level strategy and hands‐on execution
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Deep alignment with Everlab's mission to build the world's most trusted preventive health company
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Nice to have: operating experience in a high‐growth startup or scale‐up
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Nice to have: background or deep interest in healthcare, health tech or clinical services
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Nice to have: hands‐on experience building a metrics or BI layer from scratch using BigQuery, Hex, Looker or similar
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Core Competencies
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Demonstrates expertise in clinical operations management, focusing on performance metrics, workflow optimization, and data‐driven decision‐making. Proficient in SQL and analytics tools to enhance clinical outcomes and member experience.
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Highest‐signal resume keywords
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Clinical Operations Management
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SQL Proficiency
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Data Analysis and Reporting
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Workflow Optimization
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Healthcare Industry Knowledge
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Hard Skills
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Clinical Workflow Mapping
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Metrics Development
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Data-Driven Decision Making
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Performance Benchmarking
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Consult Quality Assessment
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Soft Skills
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Transparent Communication
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Problem Structuring
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Analytical Thinking
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Collaboration
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Training and Communication
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Industry Keywords
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Preventive Health
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Health Tech
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Clinical Services
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Strategy Consultancy
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High‐Growth Startup Experience
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Tools & Technologies
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BigQuery
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Hex
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Looker
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Spreadsheets
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Dashboard Development
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📌 Clinical Operations Manager - Performance Optimisation (New South Wales)
🏢 Jobtailor
📍 New South Wales