Job Description
Senior Administrative Coordinator – Voluntary Assisted Dying Care Navigator Service
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Location: Melbourne - CBD and Inner Metro suburbs
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Reference: ****
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• Fixed term, full time role – 80 hours per fortnight with a monthly ADO
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• Parkville location, with multiple public transport options available
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• Up to $85,597 (pro-rata for part time) + salary packaging + super + 5 weeks annual leave
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The Statewide Voluntary Assisted Dying (VAD) Care Navigator Service, hosted by Peter MacCallum Cancer Centre, comprises a team of highly skilled nursing and allied health clinicians across Victoria and serves as a central point of contact for patients, families, health practitioners and health services seeking information, guidance and support in accessing or delivering VAD.
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About the role
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We are seeking a highly organised, proactive and compassionate Senior Administration Coordinator to be the first point of contact for the navigator service.
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As senior administrative coordinator, you will provide outstanding and compassionate service to patients, carers and clinicians while ensuring smooth day-to-day coordination of the busy statewide service.
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A regular day will see you:
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• Coordinate the day-to-day operations of the statewide VAD Care Navigator Service, managing enquiries, referrals, appointments and administrative workflows to ensure a responsive and well-organised service.
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• Act as the first point of contact for patients, carers, families and clinicians, providing compassionate, professional and timely information and support while responding sensitively to enquiries.
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• Provide high-level administrative support to the clinical navigator team, coordinating communication, documentation, meetings, reporting and other activities to enable clinicians to focus on delivering quality patient care.
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• Liaise with health services and key stakeholders across Victoria, ensuring information is communicated effectively and administrative processes are followed consistently across the statewide service
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About you
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You will have solid communication skills, an excellent attention to detail, and the ability to thrive in a fast-paced healthcare environment. Experience in health administration and patient management systems is essential.
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It is important to consider that this role requires confidence and compassion when responding to enquiries from the public and discussing sensitive topics related to voluntary assisted dying and end-of-life choices.
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You'll bring with you:
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• Expertise in coordinating departmental administrative activities relating to a clinical department
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• Excellent communication skills
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• Experience in a PA or team support position
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• Versatile approach to new work practices
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• Ability to take on new tasks as directed by the NUM
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• Demonstrated ability to provide a broad range of high-level administrative support functions including creation and maintenance of schedules and databases
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• Ability to manage invoices
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• Experience working within a complex service environment
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• Discretion dealing with confidential and sensitive information
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• Demonstrated skills in the use of IT systems
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• Competent in use of the Microsoft Office Suite
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We offer a range of benefits which support our people both personally and professionally, including:
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• Generous salary packaging to increase your take-home pay
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• Discounted health insurance and eye care
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• A comprehensive health and wellbeing program
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• Public transport options at our doorstep and end of trip facilities for cyclists
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• Onsite eateries and coffee shops and inviting rooftop garden spaces
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• Pathways for career development and new career opportunities
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• Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
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• Flexible, hybrid working arrangements
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Inclusion and belonging
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Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
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Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
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WHY WORK FOR PETER MAC
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• Peter Mac offer a range of benefits which support our people both personally and professionally.
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• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
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• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
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Laurie Draper, Voluntary Assisted Dying Care Navigator
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Phone: ************
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Applications Close: 11:59PM Monday 14 September ****

📌 Senior Administrative Coordinator - Vad Care Navigator Service (Victoria)
🏢 State Government Of Victoria, Australia
📍 Victoria