Job Description
Join a Growing Team and Build a Long-Term Career
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At United Plumbing, we're more than just a plumbing company. For over 10 years, we've built a reputation for delivering quality commercial construction and service solutions across South Australia. As our Service division continues to grow, we're looking for an organised, proactive Service Coordinator to become a key part of our team.
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You'll be the central point of communication between our customers, technicians, and management team, helping to ensure jobs are delivered efficiently and our customers receive outstanding service every step of the way.
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If you're someone who enjoys solving problems, providing a high level of customer service and takes pride in keeping things organised, we'd love to hear from you.
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About the Role
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As our Service Coordinator, you'll play a critical role in supporting our Service Manager and field technicians, helping to keep operations running smoothly from the initial customer call right through to invoicing.
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Key Responsibilities
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Scheduling and dispatching technicians based on priority, location, and availability
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Managing incoming customer enquiries and service requests
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Providing customers with updates and maintaining robust client relationships
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Coordinating emergency call-outs and schedule changes as they arise
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Maintaining accurate job records within SimPRO
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Preparing job reports and processing invoices
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Following up quotations and scheduling approved works
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Conducting customer follow-ups to ensure satisfaction and identify future opportunities
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Managing client portals, inductions, and clearance requirements
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Monitoring and delegating shared inboxes
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Data entry, document management, and general administration support across the business
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Working closely with technicians and management to ensure seamless communication across the business
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About You
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We're looking for someone who is organised, reliable, and enjoys being the person who keeps everything on track.
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You'll ideally have:
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Experience in service coordination, scheduling, administration, customer service, or a similar role
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Experience within a trades, maintenance, construction, or field service environment (highly regarded)
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Excellent communication and customer service skills
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Strong attention to detail and organisational abilities
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Positive and bubbly personality
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The ability to prioritise multiple tasks and remain calm under pressure
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Confidence using computer systems and job management software
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SimPRO experience (advantageous but not essential)
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A positive attitude and a desire to grow with our business
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Why Join United Plumbing?
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We're committed to creating a workplace where people enjoy coming to work, feel supported, and have opportunities to grow their careers.
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What We Offer
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Stable, full-time Monday to Friday position
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Work with a supportive and experienced team
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Access to supplier discounts
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Ongoing training and professional development
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Career progression opportunities as our Service division continues to expand
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A growing business where your contribution genuinely makes a difference
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Please note: Our office is currently based in Brompton and will be relocating to Parafield Gardens *****) in ****. Applicants should consider future travel arrangements before applying.

📌 Service Coordinator (South Australia)
🏢 United Plumbing And Gas Services
📍 South Australia