Job Description
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Lead day-to-day project management of Rest of World market expansion initiatives
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Develop, track, and execute comprehensive launch plans and operating models across international markets
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Adapt and implement FPI Global sales and operations processes locally
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Streamline and accelerate customer and vehicle onboarding using Salesforce
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Optimize workflows and triage operational errors
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Equip local teams to manage the customer lifecycle effectively
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Educate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet Management
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Partner with global product, marketing, and local operations teams
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Identify sales and onboarding roadblocks and drive continuous improvement
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Monitor modem activation rates and onboarding success
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Partner with the Customer Relationship Center to identify support needs
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Report insights and operational challenges to the ROW Expansion Lead
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Partner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer success
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Requirements
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Bachelor's degree in Business, Marketing, Engineering, or a related technical field
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7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectors
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Deep, practical understanding of FPI Global sales and operations processes
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Solid, empathetic knowledge of fleet customer needs, behaviors, and business models
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Advanced proficiency in Salesforce,



specifically regarding customer onboarding, sales workflows, data management, and operational troubleshooting
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Proven track record of leading and executing complex, cross-functional projects
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Strong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processing
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Strong customer success mindset
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Legally authorised to work in Australia
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Successful candidate required to complete a pre-employment background and national police check
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Core Competencies
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Demonstrates expertise in project management and sales operations, with a strong focus on customer enablement and operational efficiency in international markets. Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.
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Highest-signal resume keywords
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Project Management
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Salesforce Proficiency
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Customer Enablement
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Fleet Management Knowledge
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Cross-Functional Leadership
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Hard Skills
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Project Management
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Sales Operations
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Customer Onboarding
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Data Management
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Operational Troubleshooting
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Sales Workflows
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Market Expansion
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Continuous Improvement
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Complex Project Execution
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Global Sales Processes
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Soft Skills
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Empathy
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Customer Success Mindset
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Industry Keywords
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Automotive
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SaaS
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Connected Technology
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Fleet Customer Needs
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Marketplace
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Global Account Fulfillment
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Product Enablement
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Tools & Technologies
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Salesforce
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📌 Customer Enablement Manager (Victoria)
🏢 Jobtailor
📍 Victoria