Job Description
Customer Service Manager
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Location: Nowra, NSW, AU
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Contract: On-site, Permanent, Full-time, Internship
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Pay Rate: $95,000 AUD - $97,915 AUD (Annum)
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Be part of our growth. Lead with purpose. Make a local difference. Shoalhaven Ex-Services Group | Nowra & Worrigee, NSW
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Our business is growing, our team is expanding, and we're looking for 2 exceptional hospitality leaders to be part of our continued success. This is your opportunity to build a rewarding career with a community-focused organisation where great service has a purpose, people are valued and success is shared.
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We care for the Shoalhaven, every person, every time, in everything we do. This is our mission, and the heart of our brand. At Shoalhaven Ex-Services Group, our connection to the community extends well beyond our venues. We bring people together, support local organisations and contribute to initiatives that make a meaningful difference across the Shoalhaven.
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We're proud to support: SASSI and domestic violence support initiatives, helping local services support people facing difficult circumstances. Invictus and RSL initiatives, honouring our service community and maintaining a strong connection to our ex-service heritage. Local sporting clubs and community organisations, through donations and support that encourage participation, connection and belonging.
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Across ExServos Nowra and Worrigee Sports, we create places where people feel welcome, from catching up over a meal and celebrating milestones to enjoying sport, entertainment and time with friends. Our business success helps us continue giving back. Every welcoming interaction, well-run shift and positive guest experience contributes to a stronger organisation, and our capacity to support the community. When you join us, you become an ambassador for that purpose.



You'll lead a team that takes pride in who we are, what we stand for and the difference we can make together.
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What's in it for you? You put a lot into looking after your team and your customers. You deserve a workplace that invests in you, celebrates your contribution and gives you time to enjoy life outside work. At Shoalhaven Ex-Services Group, we offer:
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$97,915 base salary + super + over $10,000 in benefits.
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Four shifts per week, giving you more room for life beyond the roster.
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Five weeks of paid leave annually to rest, recharge and do what you love.
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10 professional development days annually, plus access to training to strengthen your skills and confidence as a leader.
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$6,000 annual on-shift meal allowance.
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Gold golf membership to enjoy our sporting and lifestyle facilities.
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Recognition worth celebrating, with a rewards and recognition program featuring great awards and Employee of the Year Royal Caribbean cruise prizes.
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The opportunity to grow with us, contributing ideas and developing your leadership within a successful, expanding business.
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A supportive, inclusive team culture where your voice matters and great work gets noticed.
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Our values are Respect, Openness, Empowerment and Collaboration, shape how we lead, work together and support one another.
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We welcome ideas, encourage initiative and celebrate the people who make our venues special.
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Your role
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Customer Service Manager
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What you'll do
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Lead from the front, overseeing daily operations across gaming, food and beverage, events and customer service.
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Support a growing team through explicit direction, coaching, constructive feedback and recognition.
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Represent our community brand, ensuring members and guests experience a warm welcome, respectful service and a sense of belonging.
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Create memorable experiences, handling enquiries and resolving complaints with care and confidence.
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Maintain high standards of responsible service of alcohol, responsible conduct of gambling, safety and venue compliance.
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Keep our venues welcoming and well presented, identifying maintenance issues and responding to risks promptly.
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Support rostering, onboarding, training and staff development to build capable teams and deliver efficient service.
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Help shape our continued success, contributing improvements that strengthen customer satisfaction, team performance and business results.
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What you'll bring
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Experience in leadership.
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A warm, professional manner and a passion for customer service.
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The confidence to lead people, manage performance fairly and recognise a job well done.
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Sound knowledge of operational and compliance requirements, with current RSA and ARCG certifications.
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Calm judgement, initiative and the ability to make sound decisions during busy shifts.
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Availability to work evenings, weekends and public holidays.
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Pride in supporting your community and a commitment to our values.
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Ready to grow with us? Build your career with a team that celebrates its people and a business that gives back.
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We welcome applications from people of all backgrounds and experiences and are committed to a diverse and inclusive workplace.

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