Job Description
461 Williamstown Rd, Port Melbourne VIC ****, Australia
n
Support end users with endpoint management and day to day support in operational activities and projects.
n
n
Fast growing Cloud/Managed Services setting.
n
Strong team-based culture.
n
Blend of office based, Customer site and WFH.
n
n
Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services, covering cloud, cyber security and systems.
n
Making all of this happen is our talented, dedicated and unique people who bring our purpose, to Keep Technology Human.
n
About the role:
n
This role is responsible for the ongoing support, maintenance, and optimisation of our Digital Workplace solutions, delivering exceptional technical assistance to our customers. As part of a collaborative and high-performing team, you will gain exposure to a broad and evolving technology landscape, while supporting a diverse portfolio of customers across our business.
n
Some of the key things you'll do:
n
n
Provide support for laptops, desktops, mobile devices, and peripherals across Windows and macOS.
n
Manage and maintain Windows patch compliance across end-user devices using Microsoft Intune, ensuring timely deployment of security and feature updates in line with organisational policy.
n
Administer and optimise the Microsoft 365 suite - Teams, Exchange Online, SharePoint, and OneDrive, ensuring service reliability and a seamless end-user experience.
n
Manage identity and access through Microsoft Entra ID: configure Conditional Access policies, SSO integrations, MFA, and Privileged Identity Management (PIM).
n
Own the Intune endpoint management lifecycle - device enrolment, configuration profiles, compliance policies, app deployment, and Autopilot provisioning across Windows and mobile platforms.
n




Deploy and maintain Azure Virtual Desktop environments: manage host pools, session hosts, FSLogix profile containers, and golden images.
n
Manage incidents, service requests, and changes through ServiceNow, meeting SLA targets and driving root-cause resolution.
n
n
What we're looking for:
n
n
Deep expertise with Microsoft 365 - Teams, Exchange Online, SharePoint, OneDrive and Microsoft 365 tenant administration via Admin Centre and PowerShell.
n
Hands-on experience with Microsoft Entra ID: Conditional Access, MFA, SSO integrations, Privileged Identity Management, and hybrid identity.
n
Proficiency in Microsoft Intune for endpoint management and compliance - MDM/MAM policies, Windows Autopilot, app lifecycle management, and configuration profiles.
n
Solid understanding of Azure Virtual Desktop: host pool management, FSLogix profile containers, session host administration, and image management.
n
Hands-on experience with ServiceNow for incident, request & change management.
n
Strong knowledge of Windows ***** OS and enterprise applications; macOS and JAMF experience advantageous.
n
Experience working in a Managed Services Provider desirable.
n
Microsoft certifications such as MD-102, MS-102, AZ-140, or SC-300 are highly regarded.
n
n
Please note that this role will form part of a 24 x 7 On Call roster.
n
This is a Hybrid role with a mix of being based at our office in Port Melbourne, working from home and onsite at customer locations. You must have a valid driver's license with own transport and be willing to travel to customers sites as required.
n
Why choose us?
n
n
Free onsite barista and free parking in our Port Melbourne office.
n
Strong learning culture with customised development plans for every one of our people.
n
Our commitment to creating a sustainable business that invests back into the community.
n
A range of staff benefits and discounts from our preferred partners.
n
n
Sounds good? We'd love to hear from you!
n
461 Williamstown Rd, Port Melbourne VIC ****, Australia

📌 Digital Workplace Engineer - Cloud (Victoria)
🏢 Interactive
📍 Victoria