Job Description
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Take ownership of scheduling and coordinating service activities across workshop and field operations
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Act as a key point of contact for customers, technicians, suppliers and internal stakeholders
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Coordinate technician resources, parts, tooling and equipment to meet priorities
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Manage the movement and arrival of cranes and components in the correct sequence for build and delivery
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Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation
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Monitor and maintain the graphical planner and MMS
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Coordinate warranty, modification and service work
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Provide operational reporting and identify issues before they affect customers or service delivery
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Guide service team members and maintain efficient departmental workflow
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Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors
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Identify continuous improvement opportunities and improve service processes and performance
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Promote safety and ensure compliance with HSE, quality and legislative requirements
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Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region
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Requirements
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Experienced Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role
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Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment
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Strong customer service and stakeholder management skills
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Excellent organisational and scheduling skills; ability to manage competing priorities
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Solid commercial awareness and experience managing WIP, job costing or service administration
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Ability to coordinate technicians and resources and keep work moving
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High attention to detail and strong computer skills
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Effective communication with customers, technicians, managers and other stakeholders
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Proactive approach to identifying problems and finding practical solutions
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Recognised trade qualification in Mechanical, Electrical or Electronics highly regarded
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Certificate III in Business Administration or similar highly regarded
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Liebherr experience and Mobile Crane experience ideally
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Core Competencies
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Demonstrates strong operational coordination and scheduling capabilities, with a focus on managing service activities, WIP, and stakeholder communication. Proficient in identifying improvement opportunities and ensuring compliance with safety and quality standards.
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Highest-signal resume keywords
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Service Coordination
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WIP Management
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Customer Service
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Scheduling Skills
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Heavy Equipment Experience
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ATS Optimization Keywords
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Hard Skills
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Job Costing
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Operational Reporting
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Graphical Planner Management
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MMS Management
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Service Administration
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Soft Skills
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Effective Communication
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Attention to Detail
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Proactive Problem Solving
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Organizational Skills
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Stakeholder Management
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Certifications & Qualifications
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Recognised Trade Qualification in Mechanical
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Recognised Trade Qualification in Electrical
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Recognised Trade Qualification in Electronics
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Certificate III in Business Administration
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Industry Keywords
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Heavy Equipment
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Mobile Plant
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Crane
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Automotive
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Mining
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Transport
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Tools & Technologies
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Service Management Software
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Scheduling Tools
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Graphical Planners
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📌 Service Coordinator (Victoria)
🏢 Jobtailor
📍 Victoria