Job Description
About the role
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We are partnering with a leading organisation to find a skilled Application Support Analyst ready to own the reliability of critical business software. You will be the first and second line of defence — fielding complex user issues, digging into root causes, and seeing fixes through to resolution.
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This is a collaborative, high-visibility role where you will work closely with Development, Design, Product, and Account Management teams to deliver outstanding outcomes for end users.
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Key responsibilities
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Provide L1 and L2 application support for business software running on Linux — triaging, troubleshooting, and resolving complex user issues end-to-end
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Conduct thorough root cause analysis on recurring incidents and implement lasting solutions
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Write and execute SQL queries to investigate data issues, validate fixes, and produce management reports
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Log, prioritise, and manage incidents and service requests through to resolution within an ITIL-aligned service desk framework
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Collaborate actively with Development, Design, Product Owner, and Account Management teams to coordinate fixes, releases, and user communications
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Deliver explicit, customer-focused communication at every stage — keeping users informed and confident throughout an incident
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Maintain accurate documentation including runbooks, known errors, and knowledge base articles
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Monitor application health and proactively identify trends before they become incidents
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What we're looking for:
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Essential requirements
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Australian citizenship — required for security clearance eligibility
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Demonstrated L1 and L2 application support experience with business software, including troubleshooting complex user issues, root cause analysis, and implementing solutions.
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Good knowledge of Linux
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Solid SQL skills — writing queries, joins, and data investigation to support troubleshooting and reporting
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Excellent verbal and written communication skills with a genuine customer-service mindset
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Service desk experience working within an IT Service Desk or Service Management framework (ITIL fundamentals preferred) — including logging, prioritising, and managing incidents and service requests through to resolution
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Proven ability to collaborate across teams — Development, Design, Product Owner, Account Management, and other stakeholders
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Highly regarded
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ITIL Foundation certification or equivalent service management qualification
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Experience reading and interpreting application logs and error traces
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Scripting ability — PowerShell, Python, or Bash
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Exposure to cloud platforms such as Azure or AWS
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Familiarity with ticketing tools such as ServiceNow or Jira
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📌 Applications Support Analyst - Linux (Perth)
🏢 Professional Search Group
📍 Perth