Job Description
What you need to know
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Working at IKEA has its benefits and rewards:
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$***** base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
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5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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Rosters published 4 weeks in advance.
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15% Co-worker discount
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Subsidised meals and complimentary drinks in our Co-worker restaurant
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Free uniforms provided
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Free Co-worker parking
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Bonus programme (where eligible)
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Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
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Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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24/7 access to our Employee Assistance Program for health and wellbeing support
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Additional Information
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Position type: Permanent, full time 76 hours/fortnight.
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Internal job title: Resolutions Generalist
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Work location: Customer Service Centre (RCMP), Tempe NSW. (hybrid work arrangements)
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Working hours: availability required between 8:00am to 8:30pm (AEST) weekdays and alternating weekends (both Saturday & Sunday).
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Recruitment Process Overview
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Video interview: shortlisted candidates will complete a short pre-recorded video interview.
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Interview panel: next step is an in-person Group Assessment Centre on Wednesday 9 September.
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Training: will commence on Monday 28 September, for a period of 4 weeks onsite (Mon-Fri, 9am-5pm). After that, you'll receive your regular roster.
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Who you are
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Proven experience in a customer service role,



particularly in retail or contact centre is highly valued.
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Curious with solid problem-solving skills to help create innovative solutions for our remote customers.
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Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
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Good attention to detail along with the ability to remain composed when working under pressure.
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Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
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A team player with a 'Togetherness' mindset but also be also to work independently and find solutions.
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The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.
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About this work area
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Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
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Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
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Making use of problem-solving and resolution techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
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Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
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Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
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Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.
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We need people like you
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At IKEA, work is so much more than a job. Come join us!

📌 Customer Resolution Representative (Nsw) (New South Wales)
🏢 Ikea Gruppe
📍 New South Wales