Job Description
Lead one of Brisbane's most characterful heritage hotels, combining hands-on hotel operations with strata, owner and trust-accounting leadership.
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A rare opportunity in the heart of Brisbane
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The Royal Albert Hotel occupies the heritage-listed Perry House on the corner of Albert and Elizabeth Streets. Built from **** for Perry Brothers and completed in early ****, it was Brisbane's tallest building at the time. An additional storey was added in ****, and the building reopened as the Royal Albert Hotel in ****.
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Its unusually generous rooms, high ceilings, original architectural details and central-city location create a hotel with genuine history and personality. We are looking for a capable, commercially minded Hotel Manager who will protect that character while leading a modern, high-performing accommodation business.
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The role
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Reporting to Belmo Group's Regional General Manager, you will take ownership of the hotel's day-to-day operation, guest experience, team, financial performance and owner relationships.
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You will be visible in the hotel, close to the detail and comfortable moving between guest service, commercial decisions, room quality, body corporate matters, maintenance priorities and trust-account controls.
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What you will be responsible for
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Leading the daily hotel operation across front office, guest services, housekeeping coordination, maintenance, security and suppliers.
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Creating a warm, dependable guest experience and resolving service issues with urgency, good judgement and genuine care.
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Maintaining strong room-readiness, cleanliness and presentation standards through disciplined quality control.
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Managing the property's budget, forecast and P&L;, with close control of labour and operating costs.
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Working with Belmo's commercial team to optimise occupancy, ADR, RevPAR, channel mix, direct bookings and owner returns.
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Building trusted relationships with the Body Corporate, committee, strata manager, resident owners and letting-pool owners.
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Supporting owner retention and growth of the letting pool through clear communication, accurate statements and visible care of each apartment.
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Overseeing trust-account controls, reconciliations, owner ledgers, statements, disbursements and audit readiness.
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Ensuring Form 6 appointments, authorities, records and operating practices comply with applicable Queensland legislation.
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Coordinating preventative maintenance, urgent defects, insurance incidents, contractors and common-property or lot-specific works.
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Protecting the heritage character of Perry House while maintaining strong safety, fire, security and emergency-management standards.
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Leading, coaching and holding the team accountable to Belmo's values: Happy, Hungry and Humble.
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What you will bring
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Current Queensland real estate agent licence - mandatory.
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Demonstrated strata management experience - mandatory.
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Strong hands-on trust accounting experience, including reconciliations, owner ledgers, disbursements, audits and discrepancy resolution - mandatory.
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Hotel, serviced-apartment or management letting rights leadership experience, ideally within a strata-titled workplace.
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Commercial confidence across budgets, labour, operating costs and property P&L; performance.
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A practical understanding of hotel PMS, online distribution, revenue management and guest reputation systems.
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Experience managing committees, owners, contractors, maintenance, incidents and competing stakeholder priorities.
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Clear communication, sound judgement and the ability to remain calm and decisive under pressure.
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A hands-on leadership style and the flexibility required for a seven-day hotel operation, including after-hours escalation when needed.
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Lead a hotel with authentic history, scale and character in a prime Brisbane CBD location.
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Join a growing, entrepreneurial hotel management group where property leaders have genuine ownership and influence.
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Work with an experienced central team across operations, finance, revenue, sales, people, technology and asset performance.
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Help shape the next chapter of The Royal Albert Hotel for guests, owners and the wider building community.
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Our values
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Happy. Hungry. Humble. We bring positive energy, pursue better performance and stay grounded enough to listen, learn and take ownership.
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Belmo Group is an equal opportunity employer. We welcome applications from people with diverse backgrounds, experiences and perspectives.

📌 Hotel Manager (Queensland)
🏢 Belmo Group
📍 Queensland