Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
Drive sales and revenue performance through Business Lending FUM and cross-sell opportunities
Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
Improve customer experience and Net Promoter Score
Manage team productivity, response times, and conversion of opportunities
Ensure operational-risk and credit-risk accountability
Establish a coaching culture and develop deep credit expertise
Build stakeholder relationships and collaborate to solve complex problems
Embed customer-focused practices, including needs-based conversations, customer feedback, and complex complaint resolution
Manage resources, rostering, and operational efficiencies
Requirements
Strong commercial credit assessment expertise
In-depth knowledge of SBB lending processes, credit policies,



risk evaluation, and credit structuring
Proven stakeholder and relationship management ability
Excellent coaching and mentoring capabilities
Strong problem-solving and analytical skills
Demonstrated customer solutioning capability
Strong commercial acumen and strategic thinking
Effective influencing and negotiation skills
Passion for helping business owners through financial guidance and lending expertise
Core Competencies
Demonstrates robust commercial credit assessment expertise and in-depth knowledge of SBB lending processes, credit policies, and risk evaluation.
Capable of driving sales performance while fostering a coaching culture and building stakeholder relationships to enhance customer experience.
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📌 Team Lead – Customer Engagement (Melbourne)
🏢 Jobtailor
📍 Melbourne