Customer Care Manager (Australia)
169 Varsity Parade, Varsity Lakes, **** Gold Coast QLD, Australia
About the job
At Odoo, we're not just a software company; we're a community of innovators and problem-solvers dedicated to reshaping enterprise management.
With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that's three times more affordable than traditional competitors.
Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.
To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us, from adoption to expansion and renewal.
You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.
You'll never get bored!
Responsibilities
Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects




Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
Passion for software products
Strong communication skills
Solid business acumen and understanding of customer needs
Highly organised, ability to work autonomously and manage time effectively
Robust priority management skills with the ability to thrive under pressure
Problem-solving skills
Quick & autonomous learner
Professional proficiency in spoken and written English
Full, unrestricted working rights in Australia
Nice to have
Proven experience in administrative roles, showcasing strong organisational and multi-tasking skills
Additional languages
Solution oriented mindset with strong analytical skills
Availability to start immediately
Based in Gold Coast, QLD
Why join us?
Dive into meaningful responsibilities and enjoy autonomy within a rapidly growing company.
Join a vibrant office with a welcoming and inclusive environment.
Experience diversity in your role that will challenge and inspire you.
Broaden your horizons by gaining insight into various business industries.
Join us at an exciting stage of growth, where you'll help design and develop the future of this role and its impact on the business.
#J-*****-Ljbffr

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