Expression of Interest
Lead and grow a flagship account spanning six campuses across regional Victoria.
Build trusted relationships with stakeholders while driving service excellence, innovation and commercial outcomes.
Enjoy autonomy while remaining connected to a supportive national leadership team
Chartwells are specialists in providing catering and hospitality services in education.
Our goal is to provide engaging and nutritious dining solutions tailored to support academic achievement at the highest levels.
We partner with some of Australia's leading schools and universities, delivering exceptional hospitality experiences that support student wellbeing and success.
This is not your typical account management role.
You'll be the face of Chartwells to our clients, travelling extensively throughout regional Victoria, building strong relationships, driving operational excellence, managing stakeholder expectations, and ensuring we consistently deliver exceptional outcomes for our education partners.
The Position
Manage and strengthen relationships across six regional education campuses
Act as the primary escalation point for client stakeholders and site leadership teams
Conduct regular site visits to ensure service, compliance and operational standards are met
Lead quarterly business reviews and strategic planning discussionsIdentify opportunities to improve service delivery, client satisfaction and commercial performance




Partner closely with operational leaders to deliver consistent outcomes across multiple locations
Coordinate mobilisation activities, projects and service improvements as required
Monitor contractual obligations, reporting and performance metrics
Drive a culture of collaboration, accountability and customer excellence
The Person
Proven experience in key account management, client relationship management or multi-site operations
Exceptional organisational skills with the ability to manage competing priorities across multiple locations
Strong commercial acumen and experience managing customer expectations
Highly developed communication and stakeholder engagement skills
Comfortable travelling extensively throughout regional Victoria
Robust problem-solving capability with a proactive and solutions-focused mindset
Experience within hospitality, education, facilities management, retail or service-based industries highly regarded
Current Driver's Licence and willingness to travel regularly
The Benefits
Career growth opportunities within Compass Group Australia
Salary packaging options to make your dollar go further
Paid parental leave opportunities
Access to over 100 retail discounts through Maxxia partnersDiscounts on travel, accommodation, vehicles and electronics
Learning and development programs to support your career progression
Recognition programs celebrating individual and team success
Opportunity to join a socially and environmentally responsible organisation
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📌 Key Account Manager Eoi (Melbourne)
🏢 Compass Group Pty
📍 Melbourne