Optus is seeking a Specialist Care Consultant to coordinate complex customer cases across voice and messaging channels, especially for vulnerable customers.
You will investigate concerns, negotiate outcomes and work with internal experts and external authorities to improve support.
The role operates in a 24/7 setting with a rotating roster and hybrid working options after six months.
You will collaborate with teams, regulators and support agencies to balance customer needs with regulatory
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📌 Specialist Care Consultant — Complex Case Management (Adelaide)
🏢 Singtel Group
📍 Adelaide
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