Job Description
Research & Insights Coordinator
n
n
$70 - $80 per hour + Super
n
12-Month Contract - Hybrid Flexibility
n
Macquarie Park Location
n
n
Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.
n
This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.
n
The Role
n
n
Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
n
Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
n
Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
n
Designing and analysing customer satisfaction, community perception and feedback surveys.
n
Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
n
Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
n
Translating complex research findings and data into clear concise reports that support informed decision-making.
n
n
About you
n
n
The ability to independently conduct research, work with data, identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.




n
A degree in Business, Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
n
Strong experience in survey design, customer satisfaction research, market research or community perception research.
n
Demonstrated experience analyzing data and translating findings into actionable insights.
n
Experience developing or working with business performance and customer satisfaction metrics.
n
Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
n
Experience managing research projects from conception through to delivery.
n
Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
n
Experience with Power BI or other advanced data
visualisation/analytics
tools would be highly regarded, although it is not currently a core requirement.
n
n
Benefits
n
n
12-month maternity leave contract
n
$70 - $80 per hour + Super depending on experience.
n
Hybrid working - 3 days in the office / 2 days from home
n
Up-to-date offices in Macquarie Park, close to public transport.
n
Opportunity to work across a broad range of high-profile community and customer research projects
n
n
If you are a research, insights, customer experience or data professional looking for an opportunity where your work can directly influence how a government organisation understands and serves its community, we'd love to hear from you.
n
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

📌 Research & Insights Coordinator (Sydney)
🏢 Cylex Local Search
📍 Sydney