Job Description
Technical Support Representative
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Redcliff, Western Australia
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Full time
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Career Area: Product Support
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Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you are part of a global team that cares about people and progress, building stronger and more sustainable communities. As the Technical Representative for the Resource Industries Sales, Service & Technology division, you are the primary conduit between dealers and customers, supporting product performance and problem management within an assigned territory.
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Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities.
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Assist Product Groups with prioritisation of CPIs by providing commercial impact statements, Voice of Customer and Dealer feedback.
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Be Caterpillar's lead for Product Problem Management discussions with dealers and customers.
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Act as a key resource to support execution of product performance improvement initiatives at target sites.
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Manage service and commercial goodwill support administration across allocated dealers and customers.
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Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.
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Background Experience:
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A tertiary qualification within a relevant field, or equivalent experience.
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Prior experience in a field position.
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Ability to work independently and communicate effectively with dealers and customers.
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Proven ability to negotiate across all levels of the organisation.
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Collaboration with Dealers, Caterpillar and the customer to meet deliverables.
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Excellent interpersonal and communication skills.
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Willingness to travel both internationally and locally.
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Desired Skills and Experience:
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Previous experience working with a dealer network an advantage.
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Exposure to Six Sigma principles.
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Benefits:
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Competitive remuneration package including a great bonus structure and share options.
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Intentional career development with exposure to global teams and markets.
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A strong commitment to safety and wellbeing.
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An inclusive workplace culture focused on quality, customer service and the environment.
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A commitment to diversity and inclusion, equal opportunity, and equal outcome.
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The opportunity to do meaningful work in a supportive, constructive culture.
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_Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship._
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_This is a permanent full-time position, 5 days per week in the office._
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Posting Dates: August 26, **** - September 6, ****
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Caterpillar is an Equal Prospect Employer. Qualified applicants of any age are encouraged to apply.

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