Prestons Location B2B Sales Supportive culture and career growth opportunities Customer Service Officer About the Client Our client is a rapidly growing market leader operating across the industrial, supply chain, and construction services sectors.
Known for their energetic team culture and exceptional service standards, they are experiencing significant organic growth.
On their behalf, we are seeking a highly motivated and driven Customer Service Officer to manage and expand their high-value, established client portfolio.
About the Role This is a dynamic, dual-focused account management role.
You will not be cold-calling to win new business.
Instead, your primary focus is to farm, nurture, and organically grow existing client accounts.
We are looking for someone with an appetite for success.
Your main objective will be to work closely with established partners to understand their operational bottlenecks, cross-sell tailored service options, and coordinate the end-to-end sourcing and fulfilment of their project resource needs.
Full, structured training on their specific service models will be provided.
What You'll Be Doing Daily Organic Account Growth: Partnering with existing clients to identify extra operational needs and pitching expanded service solutions to increase account value.
Relationship Management: Maintaining constant communication with key stakeholders (Operations Managers, Site Supervisors) to ensure flawless service delivery.
End-to-End Coordination: Managing logistics,



scheduling, and onboarding steps to successfully close out active client projects.
What We Are Looking For High Motivation Drive: A self-starter attitude with a robust desire to hit KPIs, exceed performance metrics, and maximize commission potential.
Industry Knowledge: 1–2+ years of experience in account growth, customer success, logistics coordination, supply chain support, or construction-sector account management.
Relationship Focus: A natural ability to build deep rapport, establish trust, and uncover organic commercial opportunities within established networks.
Commercial Sharpness: Active listening skills to spot opportunities where the client can cross-sell or upsell their services.
Sharp Coordination: High organizational skills with the ability to switch gears quickly between client requests and administrative compliance.
What's on Offer?
Strong Earning Potential: A competitive base salary paired with a highly rewarding commission structure tied directly to portfolio growth.
Career Fast-Track: Clear pathways to step into more senior or specialised areas.
Great Culture: Work within a supportive, high-energy environment that celebrates team wins.
How to Apply To apply for this role, click "Apply Now" to submit your resume.
For a confidential discussion about this opportunity, please contact Kate on ************ Please note: Must be Australian Citizen or Permanent Resident

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