What does the job look like?
BevChain's Oakdale warehouse operation is seeking an experienced customer service professional to oversee the seamless delivery of logistics and operational services while ensuring an exceptional customer experience.
As a Customer Engagement Lead, you will act as a key link between customers, operational teams, and service providers, driving service excellence across the business.
This role focuses on continuous improvement, SLA compliance, and supporting the success of our logistics and warehouse operations.
This is a 6-month maximum-term contract offering flexible start times between 6:30am and 9:30am, working Monday to Friday with an 8-hour workday.
Key responsibilities: Liaise with multiple stakeholders to optimise service delivery, resolve issues, and enhance overall customer satisfaction.
Monitor and ensure adherence to SLAs, identifying and addressing any service deviations.
Foster a culture of continuous improvement, empowering team members to identify and implement process enhancements.
Develop a strong understanding of customer requirements and deliver solutions that exceed expectations.
Utilise data and reporting to monitor service delivery performance, identify trends, and support informed decision-making.
Are you the one?
To be successful in this role, you will have customer service experience and be looking to take the next step in your career within a fast-paced logistics environment.




You will be able to demonstrate: Proven experience in logistics, operations, supply chain, or customer service with a solid focus on service delivery and customer experience.
Sound understanding of logistics processes, including warehousing, transport, and inventory management.
Excellent communication and stakeholder management skills, with the ability to build strong customer relationships.
Experience using CRM systems and logistics management software.
Strong problem-solving skills with the ability to manage and resolve complex issues.
Intermediate to advanced Microsoft Excel and reporting capabilities would be highly regarded.
What's in it for me?
12 weeks paid parental leave and return to work bonus for eligible employees Career development opportunities and mentoring programs Access to a range of benefits across dining and adventure, travel and health and well-being The chance to work in a high-performing team where your contributions truly make an impact At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best.
We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

📌 Customer Engagement Lead (Sydney)
🏢 Linfox
📍 Sydney