Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged worker's compensation claims within designated timeframes.
The New Claims Coordinator role supports the eligibility function ensuring all new claims received are promptly identified, reviewed and registered to enable correct and prompt eligibility entitlement decisions to be made.




We are looking for an individual with excellent customer service and administration skills.
How you'll make an impact
Accurate identification of claim types, coding of all new claims and registration of all new claims, accurately and within specified time frames
Contact employers/workers (where required) to verify claim lodgement details
Monitoring of new claims inboxes and registration queue.
Actioned as required
Accept and complete other duties and responsibilities as directed by Team Manager
About you
Experience in an office environment or administration
Accurate data entry skills
High attention to detail
Excellent communication and interpersonal skills
Tertiary qualifications in an appropriate discipline preferred
What we can offer you:
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Cooperative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Opportunities for ongoing education and development
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
Birthday leave day and company-wide celebrations to reward your hard work and dedication!
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📌 New Claims Co-Ordinator (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne