Join a growing Australian construction technology business Opportunity for career progression Supportive and tech-driven work environment About the Role: We are seeking a Technical Support Customer Service Consultant to join our client's team.
This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.
Key Responsibilities: • Provide technical and customer support for access control systems • Troubleshoot basic technical, mechanical, and system issues • Assist with onsite testing, commissioning, handovers, and client training • Support clients, contractors, electricians, and site teams with technical queries • Coordinate with internal teams and installers to resolve issues • Use systems such as HammerTech, Monday.com, and HubSpot for communication and support • Complete basic hands-on technical tasks and adjustments where required • Keep customers updated on issues, progress, and resolutions You will ideally have: • Excellent communication and customer service skills • Must be an Australian Citizen or Permanent Resident • A positive attitude and strong work ethic • A genuine interest in technology and learning current systems • Strong troubleshooting and problem-solving skills • A practical,



hands-on approach • Confidence working with clients and construction site teams • Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable • Positive computer skills and the ability to learn new software quickly • A current driver's licence and willingness to travel to construction sites What We're Looking For: This role would suit someone who: • Enjoys technology and troubleshooting • Likes working onsite and being hands-on • Is confident speaking with customers and solving problems • Has a can-do attitude and is willing to learn • Takes ownership and follows issues through to resolution • Enjoys working in a customer-focused environment Benefits: • Join a growing Australian construction technology business • Supportive and tech-driven work environment • Training provided on systems and access control technology • Opportunity for career progression • Develop technical support and customer service skills About the Company: Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support.
Consultant ****** Reference number: ******* Profession:IT DigitalHelp Desk IT Support Company: Frontline Recruitment Date posted: 3rd Sep, ****

📌 Technical Support & Customer Service Consultant (New South Wales)
🏢 Construction
📍 New South Wales