Legal Operations Manager
An experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Leeds.
Salary is negotiable depending on experience.
My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.
Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams.
This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.
Key Responsibilities:
Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives
Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy
Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes
Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded
Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function




Ensure regulatory compliance and adherence to internal policies and procedures
Develop talent through coaching, mentoring, and succession planning
Act as a key stakeholder in cross-functional projects and change initiatives
Experience in the use and interpretation of MI and data and able to present to executive level as and when required.
Manage budgets and P & L
The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.
You will be both strategic and pragmatic, able to translate business objectives into explicit operational plans while maintaining attention to detail.
You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.
Benefits:
Company pension scheme
Option to buy extra holidays
Flexible working hours/remote working
Performance related bonus scheme
Private healthcare
Life Assurance
Employee Assistance Programme including counselling, legal and consumer advice service
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📌 Legal Operations Manager (South Australia)
🏢 Douglas Scott
📍 South Australia