Customer Service & Logistics Specialist - ANZ Job Description Job Alerts Link Posting Start Date: 9/3/26 Country: Viet Nam Job Location: New South Wales Job Family: Type of contract: Working mode: Job Id: ***** Customer Service & Logistics Specialist - ANZ
The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses.
Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands.
Together, these brands helped the Group generate sales of €3.74 billion in ****.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process?
Then Bel is made for you!
Are you bold, pragmatic, and determined?
Do you want to contribute to the transformation of an international agri-food company?
Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
#IWorkForAllForGood
RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?
End-to-End Supply Chain Operations Ownership
Drive and ensure seamless execution of Supply Chain operations from import to delivery
Ensure operational continuity and high service level performance across ANZ markets
Identify risks and proactively implement solutions to maintain supply chain stability
Customer Service & Order-to-Cash (OTC) Management
Own and manage the end-to-end Order-to-Cash (OTC) process via SAP (order creation, modification, tracking, fulfillment)
Ensure On-Time-In-Full (OTIF) delivery and high customer satisfaction
Manage high-volume order processing and maintain accuracy in system execution
Handle customer inquiries, claims,



and complaints; identify root causes and implement corrective actions
Import & Logistics Management
Manage import processes and coordinate with customs brokers to ensure compliance and timely clearance
Ensure accuracy and integrity of all import documentation
Own inbound logistics flow, including shipment tracking, lead time monitoring, and inventory risk mitigation
Distribution & Outbound Logistics
Manage outbound logistics and ensure efficient distribution to customers and retailers
partners to ensure OTIF delivery performance
Optimize delivery planning and drive cost efficiency initiatives
Systems & Continuous Improvement
Act as key user for SAP Supply Chain modules, ensuring smooth system operation and supporting process improvements
Identify system and process gaps; collaborate with IT and stakeholders to resolve issues
Monitor and drive improvements in Supply Chain KPIs (service level, cost, inventory accuracy)
Stakeholder Management
Build and maintain strong relationships with internal teams (Sales, Marketing, Finance, Supply Planning) and external partners (customers, suppliers, 3PL)
Ensure proactive and clear communication across stakeholders
Align stakeholders to ensure smooth execution and resolve operational issues effectively
SKILLS & EXPERIENCE REQUIREMENTS
Requirements
Bachelor's degree in supply chain, Logistics, Business Administration or related field
3–4 years of experience
in Customer Service, preferably in FMCG
Proven experience in
import/export operations and 3PL management
Robust knowledge of end-to-end Supply Chain processes
Experience with ERP systems (SAP preferred)
Strong communication skills
Skills
Strong ownership mindset and ability to work autonomously
Excellent stakeholder management and communication skillsAnalytical mindset with strong problem-solving capability
High attention to detail and ability to manage complexity
Agile, proactive and results-driven
#J-*****-Ljbffr

📌 Customer Service & Logistics Specialist - Anz (Sydney)
🏢 BEL Group
📍 Sydney