Overview
TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
Wage Rate
$***********/hour
Overview
TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
As a subsidiary of TKC Holdings, Inc. and Keefe Group,
ICSolutions (ICS)
has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.
About This Position
The
Telecom Technician
serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.
Essential Functions, Duties And Responsibilities
Track and manage inmate inquiries (grievances), complaints and responses
Add and maintain PIN Number Investigations
Assist facility investigative personnel with reporting needs & tasks
Coordinate planned site visits and materials delivery through facility security
Report generation to meet facility requirements




Report generation assistance and limited training to current facility personnel
Provide weekly update of phone system status, repairs made, open items
Repair or replace broken telephone sets
Assist technical support with system troubleshooting
Complete RMA forms and track/ship tablets for replacement
Use the software to troubleshoot and provide reports when needed
Retrieve defective tablet/s and distribute spare equipment as needed
Create trouble tickets and track repair/equipment requests
Research and respond to complaints in established timelines so that problems are resolved in a timely manner
Maintain ongoing tablet/onsite equipment inventory
Must work (5) days a week, (8) hours a day inside correctional facility
Other duties as assigned
What You'll Need
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Customer service experience.
3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
Position can require overtime, non-standard schedules and evening or night shifts.
Benefits
We care about our employees and offer benefits that support your health, finances, and career growth.
Medical, Dental & Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO)
Tuition Reimbursement
Paid Training
Career Advancement Opportunities
Life Insurance & AD&D; Coverage
Voluntary Advantages including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.
EEO Statement
Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: privacy-policy-108
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📌 Corrections Telecom Technician: On-Site Phone & Tablet Support (Melbourne)
🏢 TKC Holdings
📍 Melbourne