Job Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
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We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing setting in a timely and accurate fashion to ensure optimal service delivery.
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Key Responsibilities:
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Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
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Respond to service requests and incidents via ticketing system, phone, or in-person.
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Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
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Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
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Set up and configure new employee workstations, including user accounts and permissions.
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Maintain asset inventory and ensure accurate documentation of IT equipment.
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Assist with onboarding/offboarding of employees from a technical perspective.
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Support remote users with VPN, remote desktop, and connectivity issues.
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Collaborate with other IT teams on escalated issues or project-related tasks.
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Follow security protocols and assist with antivirus, patching, and data protection policies.
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Qualifications Required:
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Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
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Strong knowledge of Windows OS, Office 365, and basic networking concepts.
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Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
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Excellent communication and interpersonal skills.
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Strong troubleshooting and problem-solving abilities.
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Experience in a similar role
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2+ year of experience in a desktop support, helpdesk, or IT technician role.
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📌 It Desktop Support Engineer - Mackay, Australia (North Mackay)
🏢 Axiom Technologies
📍 North Mackay