Job Description
Senior Gaming Supervisor - The Angel of Malvern Refinery Group Melbourne, Victoria, Australia
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Job Description
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About the Opportunity
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The Angel of Malvern is entering an exciting recent chapter under Refinery Group.
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As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guest experience and operational excellence. We're seeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.
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This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercial performance and regulatory compliance.
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Working closely with the Venue Manager and wider leadership team, you'll oversee gaming operations, support and develop team members, ensure compliance standards are maintained, and create a welcoming environment where guests feel valued and looked after.
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This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.
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Why Join Us
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Shape one of Melbourne's most anticipated new hospitality destinations
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Discounts across all Refinery Group businesses
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Supportive leadership and a positive, collaborative team culture
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Training and Master Classes with industry leading experts like Justin North and Liam Burns
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Annual staff parties
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Opportunities across bars, restaurant service, events and functions
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Career pathways within our expanding hospitality portfolio
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Training and development
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Employee referral scheme – paying up to $600 per successful candidate
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Free staff meals on shift
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Join a passionate, ambitious team with a shared vision for excellence
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About You
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You're a hospitality professional who understands that great gaming operations start with great guest experiences.
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You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming environment.
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You'll also bring:
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Minimum 3+ years' experience as a Gaming Supervisor or similar leadership role
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Strong understanding of Victorian gaming regulations and compliance requirements
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Knowledge of Victorian liquor licensing and hospitality legislation
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Experience managing gaming operations, cash handling procedures and venue compliance
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Excellent communication and stakeholder management skills
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Strong organisational skills and attention to detail
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A hands-on leadership style with a solutions-focused mindset
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A genuine passion for hospitality and guest service
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Current RSA, RSG and Victorian Gaming Industry Employee Licence
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Availability to work a rotating roster including evenings, weekends and public holidays
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What You'll Be Doing
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Overseeing the day-to-day operation of the gaming department
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Leading, coaching and supporting gaming team members
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Ensuring compliance with all gaming, liquor licensing, WH&S; and company requirements
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Managing gaming staff rosters, training and performance standards
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Maintaining gaming equipment audits, cash management and banking procedures
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Supporting venue security, opening and closing procedures, and asset protection
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Building strong relationships with guests and resolving issues professionally
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Collaborating with venue leadership to drive operational excellence and guest satisfaction
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Identifying opportunities to improve processes, performance and the overall guest experience
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Join us on this exciting journey and help shape a hospitality experience Melbourne won't forget.

📌 Senior Gaming Supervisor - The Angel Of Malvern (Melbourne)
🏢 Refinery Group
📍 Melbourne