Lead day-to-day project management of Rest of World market expansion initiativesDevelop, track, and execute comprehensive launch plans and operating models across international marketsAdapt and implement FPI Global sales and operations processes locallyStreamline and accelerate customer and vehicle onboarding using SalesforceOptimize workflows and triage operational errorsEquip local teams to manage the customer lifecycle effectivelyEducate and empower local market teams on Ford Pro products, beginning with Data Services and expanding to Fleet ManagementPartner with global product, marketing, and local operations teamsIdentify sales and onboarding roadblocks and drive continuous improvementMonitor modem activation rates and onboarding successPartner with the Customer Relationship Center to identify support needsReport insights and operational challenges to the ROW Expansion LeadPartner with CRC, local sales teams, and in-market operations to drive growth and support fleet customer successRequirementsBachelor's degree in Business, Marketing, Engineering, or a related technical field7+ years of progressive experience in project/program management, sales operations, or customer enablement, preferably within the automotive, SaaS, or connected technology sectorsDeep, practical understanding of FPI Global sales and operations processesStrong, empathetic knowledge of fleet customer needs, behaviors, and business modelsAdvanced proficiency in Salesforce,



specifically regarding customer onboarding, sales workflows, data management, and operational troubleshootingProven track record of leading and executing complex, cross-functional projectsStrong understanding of Marketplace, Global Account Fulfillment, connectivity, and product enablement processingStrong customer success mindsetLegally authorised to work in AustraliaSuccessful candidate required to complete a pre-employment background and national police checkCore CompetenciesDemonstrates expertise in project management and sales operations, with a solid focus on customer enablement and operational efficiency in international markets.
Proficient in Salesforce for customer onboarding and data management, with a deep understanding of fleet customer needs and business models.Highest-signal resume keywordsProject ManagementSalesforce ProficiencyCustomer EnablementFleet Management KnowledgeCross-Functional LeadershipHard SkillsProject ManagementSales OperationsCustomer OnboardingData ManagementOperational TroubleshootingSales WorkflowsMarket ExpansionContinuous ImprovementComplex Project ExecutionGlobal Sales ProcessesSoft SkillsEmpathyCustomer Success MindsetIndustry KeywordsAutomotiveSaaSConnected TechnologyFleet Customer NeedsMarketplaceGlobal Account FulfillmentProduct EnablementTools & TechnologiesSalesforce
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📌 Customer Enablement Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne