Job Description
New Era Technology is seeking a Service Desk Engineer to provide first-line technical support for internal and external clients from our Newcastle office. You will manage tickets, troubleshoot hardware, software and network issues, and escalate complex cases to Senior Engineers within SLAs.
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A strong customer-service focus and ITIL knowledge are essential. The role is full-time, based on-site in Newcastle, with opportunities for training and career growth in a cooperative environment.
📌 Frontline It Support Engineer -- People-First Tech (Newcastle)
🏢 New Era Technology
📍 Newcastle
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